Role Overview
As a Floor Manager at JD Sports, you play a key role in driving strong shop floor performance and delivering the JD service our customers expect. You lead by example — supporting your team, keeping standards high, and ensuring the floor runs smoothly every shift. Working closely with the management team, you help drive sales, boost customer engagement, and maintain a clean, organised, and high performing store environment. This role requires confident, hands‑on leadership, strong commercial awareness, and the ability to motivate your team to deliver their best.
Key Responsibilities
* Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
* Drive commercial performance through effective shop floor execution, including merchandising, replenishment, and motivating the team.
* Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
* Support day to day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop floor environment.
Skills & Experience Required
* Previous supervisory experience in a fast paced retail or customer facing environment.
* Strong communication and leadership skills with proven experience supporting and developing team members.
* Excellent attention to detail with the ability to uphold high operational and visual standards.
* Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.
Desirable Attributes
* Passionate about the JD brand, retail trends, and delivering a standout customer experience.
* Energetic, hands on leader who thrives in a busy and dynamic environment.
* Confident problem solver with strong customer resolution skills.
* Interest or experience in visual merchandising, product presentation, or brand standards.
What We Offer
* Incremental Holiday Allowance
* Staff Discount on qualifying purchases across Group retail stores and online
* Exclusive Colleague Bike Discount scheme
* Discounted Gym membership
* Personal development opportunities to learn and develop at work
* Access to Apprenticeships and accredited qualifications
Equal Opportunity Employer
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.
#J-18808-Ljbffr