Benefits
* Basic Salary of £38,000 per year
* 25 days annual leave + Bank Holidays.
* Company pension scheme
* Employee referral programme
* Working Pattern and applicable rotas
* Annual bonus potential of £12,000
Hours - Monday to Friday 8am till 6pm
Job Purpose
* Support the Aftersales Manager in achieving parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
* Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Key Responsibilities
* Maintain standards of performance of the parts and service teams through effective coaching and performance management.
* Recruit and select team members in line with organisational requirements.
* Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
* Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
* Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
* Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
* Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
* Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
* Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
* Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Skills & Requirements
* Good organisational and planning skills.
* Energy and enthusiasm.
* A full understanding of all departments and KPI’s
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