Contract Support / Planner - North Lanarkshire - Salary up to £28,000
CBW are looking for an experienced planner working within facilities management to join a leading FM business based in the North Lanarkshire region of Glasgow. This role is responsible for organising engineering workloads, managing customer communications, and ensuring smooth daily operations. The position requires strong coordination skills, accurate reporting, and a proactive approach to maintaining service standards and customer satisfaction.
Key Responsibilities:
* Coordinate engineer schedules, balancing planned, reactive, and quoted works to meet operational targets.
* Manage workflow from job creation to completion, ensuring accurate documentation and timely communication with customers and internal teams.
* Handle customer queries, escalations, emails, and phone calls, providing updates and resolving issues where possible.
* Raise purchase orders, liaise with suppliers and subcontractors, and monitor material availability.
* Arrange engineer travel, accommodation, access requests, and equipment hire as required.
* Maintain accurate records across CAFM systems and customer portals, ensuring compliance with all procedures.
* Support reporting requirements and contribute to consistent service-level performance and engineer utilisation.
Person Specification:
* Strong organisational, planning, and prioritisation abilities.
* Excellent communication and interpersonal skills, with the ability to liaise across departments and with customers.
* Ability to work autonomously, take ownership, and solve problems efficiently.
* Proficiency with Microsoft Office and other IT systems.
* Dependable, punctual, and capable of maintaining high standards under pressure.
* Open to innovation, contributing ideas to improve processes, systems, and team performance.
Salary & Benefits:
* Salary up to £28,000
* 25 days annual leave (+ public holidays)
* Employee discount shopping schemes on major brands and retailers
* Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes