15-Month Fixed-Term, Full Time
The role of the Liability Claims Handler is to handle the claims on policies issued by sagic in a prompt and equitable manner in line with sagic's ethical stance.
This is a customer facing role, so customer focus is of the utmost importance.
Key Responsibilities:
Handling Claims under Sagic Policies
* Enter new claims onto the appropriate sagic system.
* Take phone FNOL's, manage MOJ portal and appoint liability loss adjusters or other professionals, within own authority, as necessary.
* Obtain all information necessary to investigate and finalise the claim in a timely manner, in line with Pre action protocols, FCA regulations and ABI Code of Practice.
* Maintain adequate reserves on individual claims and update them promptly and accurately.
* Identify and pursue potential recoveries e.g. DWP
* Ensure that the data in the sagic Claims System is accurately completed and up to date.
* Actively maintain Diary within time scales and utilise the available support tools as required. Cache PI
* Assist team workflow by allocating post and New Claims as required.
* Log all relevant claims with Cache PI / reporting notifiable claims as appropriate eg Injuries Board / Reinsurers
Relationships with third party professionals
* Appoint own panel professionals as needed, within own authority, referring if necessary.
* Work together, developing relationships with own panel professionals to ensure agreeable outcomes.
* Monitor the actions of third - party professionals on claims.
Handling Claims under the Liability and Family Legal Protection Sections of House and Home Policies
* Act as a Facilitator for any claims by liaising between the insured and the insurers to ensure prompt completion of the claims.
* If the Insurer is to deal directly with the claimant:
* Maintain a watching brief to ensure that the claim is handled promptly and fairly.
* Intervene if the claimant so requests or if problems arise between the claimant and the insurer.
Management, Complaints Handling & Other Duties
* Immediately advise the Claims Director of any losses over £100,000 and any new large, catastrophe loss &/or reinsurance triggers over £150,000 to be notified to Claims Director, COO and CEO
* Accurate and timely completion and circulation of Large loss forms.
* Willingness to participate in meetings to support driving forward.
* Conduct for the business and delivery of the best Customer outcome.
* Complete monthly Data quality reports within timescales.
* Receive and identify complaints as per FCA definition.
* Settle complaints promptly and fairly in line with regulatory rules and guidance and sagic's internal Complaints Handling Procedure.
* Complete procedures & training required for Personal performance.
* Assist and complete any ad hoc tasks which may arise.
* Contribute to the identification of and research into new product and proposition development opportunities
Skill Specification:
Liability Claims Handlers spend most of their time working on computers, so they need to be confident navigating systems, accessing information, and using software across various platforms.
* Attention to detail – this role requires a high level of attention to detail to ensure that information is correctly entered and secured and that it's accessible by authorised personnel. Liability Claims Handler must also pay close attention when verifying information and working with colleagues & customers.
* Team coordination – because they provide support to employees throughout the organisation, must be excellent at working with teams and coordinating their activities with business needs
* Time management – this role also requires excellent time management, since Liability Claim Handlers move from task to task throughout the day and have to handle impromptu work that requires attention immediately.
* Communication & Negotiation skills – effective verbal and written communication skills are also vital in this role, particularly when providing assistance to employees and customers. Negotiation skills are crucial when dealing with claims, having a customer centric tone, but protecting the organisation, too.
Applications close Friday 10th October 2025 @ 5pm
15-Month Fixed-Term, Full Time
Job Types: Full-time, Fixed term contract
Contract length: 15 months
Pay: From £35,000.00 per year
Ability to commute/relocate:
* Chelmsford CM1 1HT: reliably commute or plan to relocate before starting work (required)
Experience:
* Insurance: 3 years (preferred)
Work Location: In person