3-month Contract with a local authority
Job Purpose
* To provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
Key Duties/Accountabilities
* Offer information, advice, and assistance to tenants and leaseholders while major works are being carried out to their homes.
* Liaise with and set the standard for contractors and their RLO’s (and where appropriate consultants) engaging with residents.
* Take an active role in developing, agreeing, and managing the residents' consultation plan for individual projects.
* Agree with contractors the resident’s information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
* Coordinate the temporary or permanent re-housing of residents, where necessary.
* Advise Project Managers of the likely effects of capital works on residents.
* Provide information and assistance to leaseholders concerning their obligations to contribute to the cost of major works through service charge payments.
* Liaise with contractors, external agencies, and SHP staff to secure satisfactory outcomes where there are difficulties in gaining access to dwellings or where there are other disputes with residents.
Essential Experience Required
* Previous Resident Liaison Officer experience is essential.
Essential Qualification Required
* General education or equivalent experience.
Additional Information
* Flexibility on the pay rate depending on experience and interview.
* Location: Carshalton Road, Sutton, Greater London, SM1 4LE, United Kingdom
* Working Hours: 37.50 hours per week
* 5 days a week in the office or on-site
* DBS is required.
* The role closes on 18th August 2025, apply ASAP.
Requirements
Requirements:
* Previous Resident Liaison Officer experience
* General education or equivalent experience
* DBS required