Details
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Reference number
402757
Salary
£56,688 - £74,392
Base salary is £56,688 - £63,392 with an additional DDaT allowance of £4,350 - £11,000 available. The final salary and allowance awarded will be based on an assessment of your skills and experience as demonstrated at interview.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Grade 7
DDaT Principal/ Band F
Contract type
Permanent
Business area
CH - Digital Services
Type of role
Digital
Working pattern
Flexible working, Full-time
Number of jobs available
1
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Remote working (anywhere in the UK)
About the job
Job summary
Imagine the impact you will have as the Head of Transition and Business Improvement at Companies House, directly contributing to innovation, collaboration and reshaping the economic future of the UK by helping to combat economic crime using AI technologies. As Head of Transition and Business Improvement you will lead and mentor a group of technical professionals to revolutionise our services by supporting innovative technologies, oversee incidents and outages ensuing minimal disruption to our live operations and drive the improvement and enhancement of our service capabilities.
Does this sound an exciting opportunity, then are you ready to make this happen
?
Watch this video to find out more about working in Digital at Companies House
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Job description
As a senior leader within the IT Services division, you will deliver high quality digital services to over 5 million companies registered on our Company Register and ensure 24/7/365 availability with 1 billion user requests per month. Our users are at the heart of everything we do, so it is important to us that you are adaptable in building solid relationships and strive to exceed customer expectations when delivering services.
As Head of Service Transition and Business Improvement you will be:
Overseeing, and supporting the wellbeing and development of approximately 40 highly skilled technical professionals.
Ensuring 24/7/365 availability of all our public digital services.
Understanding our organisational goals to meet our customers needs by providing brilliant digital services.
Delivering end user device strategies.
Shaping the AI capabilities across our organisation, quickly learning from other experts within the field of emerging technologies.
Owning the AI Knowledge Hub, developing use cases and identifying reusable technologies to share across services.
Showcasing security compliance in all that we do.
The Tech Bar in our Cardiff Office and pop up user support services in Belfast and Edinburgh.
Configuring, managing and supporting a wide range of business applications, including identity and access control management.
Delivering Service Request, Incident, Change, Problem, Release & Deployment and Asset & Configuration Management services to ITIL Standards.
Driving continuous improvement to enhance the services we offer our customers.
In addition, you will also:
Act as a digital ambassador across government in showcasing the brilliant digital services that Companies House deliver.
Work collaboratively with other Heads of Profession and develop professional relationships with those external to Companies House.
Own third-party contracts and manage an annual budget in excess of £6million.
Be motivated to seek opportunities to generate efficiencies through innovation and leaner ways of working.
Procure compliant goods and services, ensuring the right resources have been identified for the endurance of our services.
Collaborate closely with our Commercial colleagues and suppliers to build effective relationships, ensuring licencing provision are fit for now, and our future.
Person specification
We are looking for the following Skills and Experience which will be assessed at sift and interview.
(Please refer to the bullet points in bold below when writing your personal statement)
Crisis / incident management - High level of personal resilience, remaining calm under pressure with the ability to think and act strategically.
Inquisitive e.g. discovering and adopting AI solutions with good governance.
Excellent communication skills, with a history of delivering clear and concise written and verbal communications to executive stakeholders on complex issues.
High level of personal resilience, remaining calm under pressure with the ability to think and act strategically.
Proficient use of raw data to inform intelligent problem solving and identify deliverable solutions.
Familiarity with setting, monitoring and reporting measurable performance objectives.
Problem solving.
Service Now and its use across the wider organisation.
Experience
(Please refer to the bullet points in bold below when writing your personal statement)
Experience in leading operational digital services with capabilities of delivering statutory services.
Significant experience in building and developing diverse and high performing technical professionals.
Leading an operational digital service of diverse technical professionals.
Working within a 24/7/365 technical support environment.
Budget management and forecasting.
Data analysis and reporting.
Contract and Supplier management.
Microsoft 365 tools and adoption across an organisation.
Service Now or similar systems and its use across the wider organisation.
Adoption of ITIL 4.
ISO27001 Information Security and its adoption, monitoring and value added.
Behaviours
We'll assess you against these behaviours during the selection process:
Leadership
Managing a Quality Service
Communicating and Influencing
Changing and Improving
Working Together
Benefits
Alongside your salary of £56,688, Companies House contributes £16,422 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.
If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk.
Where will you be working?
You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage. Remote contracts will only be considered to successful candidates who are not within a commutable distance to our Cardiff, Belfast or Edinburgh offices. If you are located at a reasonable distance to one of our offices, you will receive a hybrid contract aligned to one of our offices.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
In your application form wed like you to:
Tell us about your employment history, including key responsibilities and achievements.
Wed like you to write a personal statement of 1250 words as this will be assessed at sift stage.
When writing your personal statement please refer to the bullet points (in bold) below:
Crisis / incident management - High level of personal resilience, remaining calm under pressure with the ability to think and act strategically.
Inquisitive e.g. discovering and adopting AI solutions with good governance.
Experience in leading operational digital services with capabilities of delivering statutory services.
Significant experience in building and developing diverse and high performing technical professionals.
Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours listed in the advert and Strengths.
Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
What will the process look like?
Well sift all applications this involves reading through them all, please bear with us as this can take some time. We may raise the score required at sift stage to progress to interview if we receive a high number of applications.
If successful at sift, you will be invited to a virtual interviewing using Microsoft Teams.
At interview there will be an assessment that you will need to prepare for in advance. The presentation will be assessing you on the behaviour: Leadership. Candidates who are invited to interview will be provided with further details.
There will also be questions that will be assessing the Behaviours that are listed in the advert and strengths.
Key Dates (These are subject to change)
Advert Closes: Sunday 11th May 2025.
Sifting: 16th - 19th May 2025.
Virtual Interviews: 28th and 29th May 2025.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners Recruitment Principles.
Artificial Intelligence (AI)
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesnt include ideas or work that isnt your own. This is so that your application is authentically and credibly your own. Your application may be rejected if evidence of plagiarism or reliance on AI is detected. Examples include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own. If you are invited to interview, please be aware the use of AI tools is prohibited (including recording or note taking) and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.
More information on the ways you should and shouldnt use AI can be found here.
Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed.
BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.
Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed.
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.
Further information on National Security Vetting
Sponsorship
Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.
Nationality statement
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
As part of our recruitment process, it is essential for all candidates to independently verify their eligibility to work in the UK before applying. This includes a thorough check of your right to work to ensure compliance with UK employment laws, being mindful of the recent changes to going rates detailed on GOV.UK. Please ensure you have the necessary documentation and permissions in place. Our team is dedicated to fostering a diverse and inclusive workforce and encourages applicants from all backgrounds to apply. However, it is the candidate's responsibility to ensure they meet the UK's legal requirements to work.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Luke Andrews
Email : landrews@companieshouse.gov.uk
Recruitment team
Email : recruitmentch@companieshouse.gov.uk
Further information
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commissions Recruitment Principles. In accordance with the Civil Service Commissioners Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .
info@csc.gov.uk
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ
Remote working/work at home options are available for this role.