Events and Reservations Manager
A well-established hospitality venue in Victoria is seeking a confident, hands-on Reservations & Events Manager to lead a stable team of seven to oversee all incoming enquiries, bookings, and event coordination. The role focuses on driving revenue, managing third‑party platforms, producing key reports, and ensuring a smooth, guest‑focused reservations operation.
You’ll motivate and organise the team, manage rotas, support private dining and membership activity, and maximise every reservations or events opportunity. Strong communication skills, excellent attention to detail, and experience with systems such as Quadranet, OpenTable or Collins are essential.
Benefits
* Monday to Friday shift patterns.
* A guaranteed base package of £45,000 per annum (base/tronc). Additional tronc is payable on top (non-contractual)
* Bonus related incentives payable twice per annum.
* Based in Victoria – easy commute from most areas in London.
* Very stable team and operation.
Responsibilities
* Responsible for the reservations and events team.
* Answer telephone enquiries.
* Delegate staff rota's.
* Ensure the team is motivated and organised.
* Manage all third‑party enquiries.
* Management of reports for reservations and events.
* Responsible for the groups Private Dining & Membership Manager.
* Development of sales revenue both pro/reactive.
Requirements
* A hands‑on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
* Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
* An enthusiastic team player with a guest focused approach and excellent attention to detail.
* A result‑driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
* Have a pro‑active role in recruiting new members for the restaurant.
* Assist with hosting Events when required.
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