We have a fantastic new vacancy for a Part Time Reservations Agent at Courtyard by Marriott Inverness Airport Courtyard by Marriott Inverness Airport is a 130 bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed atmosphere throughout the bar/bistro, one meeting room and a gymnasium. Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group. Job Description: As a Reservations Agent, you will play an important role in supporting our guests before they even arrive at the hotel. You will ensure all reservations are handled efficiently and accurately while delivering excellent customer service and maximising revenue opportunities. Reporting directly into the Reservations Manager you will be Working closely with all hotel departments, mainly the Reception team. This role is on a permanent, part time, 24 hour per week basis. Responsibilities: Reservations Management: You will handle incoming reservation enquiries via phone, email and online channels, ensuring all bookings are processed accurately and in a timely manner. Guest Communication: You will deliver professional and friendly communication with guests, travel agents and corporate clients, assisting with queries, booking requests and special requirements. System Accuracy:You will maintain accurate reservation records within the hotel management system, ensuring guest information, billing details and booking notes are correctly updated. Attention to Detail: Review reservations daily to ensure accuracy, manage amendments or cancellations efficiently and monitor upcoming arrivals. Requirements: Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided. Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus. A passion for delivering exceptional guest service with a friendly and approachable demeanour. Strong organizational skills and the ability to multitask in a fast-paced environment. Proficient computer skills, including knowledge of hotel management systems. Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7. Perks and Benefits: Competitive salary and opportunities for career growth within Lighthouse Hotel management family. Enhanced benefits for all employees – including 24/7 access to an online GP Extensive training and development programs to enhance your skills and knowledge. Employee / Friend & Family discounts on hotel stays and dining. Vibrant and inclusive work environment with a diverse team. Employee recognition programs to celebrate your achievements. Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story! The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.