Are you an experienced leader with a passion for operational excellence and delivering exceptional client experiences?
Were looking for a talented and motivated Area Practice Manager to oversee our brand-new hospital in Stockton-on-Tees, playing a key role in building a high-performing service for the pets and pet owners of Teesside.
About The Role
This is a fast-paced and rewarding opportunity for someone ready to take ownership of launching and managing our newest site in the Teesside area.
As our network of clinics and hospitals continues to grow, this role will evolve to include oversight of multiple locationsensuring consistency, performance, and excellence across the region.
Key Responsibilities
* Provide strong supportive line management to Vets, Nurses and Support staff building a positive and high-performing team culture. Line management responsibility will extend to practice managers in the region as it continues to grow.
* Accountability for the financial performance of all sites including - a strong understanding of P&L management, KPI's and cost control.
* Drive an outstanding client journey, ensuring seamless service and operational efficiency.
* Work closely with the clinical team to uphold high clinical standards and best practices.
* Lead the area expansion overseeing the introduction of new sites.
* Accountability for staffing levels and rota management ensuring productivity amongst the teams.
* On-call rota to support the out of hours teams, particularly at weekends and Bank Holidays.
What Were Looking For
* Proven experience in management and leading multi-site teams.
* Financial acumen, including experience with driving profitability.
* Background in health care or similar sectors (veterinary experience is advantageous but not essential).
* A passion for delivering high quality client care and improving client journeys.
* Ability to thrive in a fast paced environment and manage multiple locations.
* Strong experience in line management with the ability to coach, develop, and support teams effectively.
* A clean drivers license - company mileage will be covered.
Hours Of Work
Monday Friday
40 hours a week
Share of operational on-call on a rota basis with TOIL
Benefits
* Salary - Up to £44,625 per annum, dependent on experience
* 6 weeks holiday, including bank holidays
* Private Health Care, 52 Weeks sickness benefit and free Employee assistance program awarded after 1 years service
* Enhanced maternity and paternity package
* Contributory pension scheme
* Staff Discount
* Store Discount via Vivup
* Access to counselling support including mental health, financial and life counselling after 12 months of service
* Cycle to work scheme/ EV company car scheme
* Refer-a-Friend bonus
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