£25,760.00 to £27,476.00 per year, £25760.00 - £27476.00 a year
About this job
Communication & Relationships Communicate clearly and professionally with patients, families, clinicians and external agencies.
Receive telephone calls, take accurate messages and respond appropriately on behalf of the team.
Handle sensitive or distressing information with discretion and empathy.
Participate in departmental/team meetings and contribute to a positive team culture.
Planning & Organisation Organise and prioritise daily work to ensure efficient service delivery.
Book appointments, update waiting lists, schedule theatre or inpatient admissions where appropriate.
Ensure all investigation results and essential patient information are available in good time for clinicians.
Maintain accurate filing systems, manage correspondence and ensure clinical documents are correctly processed.
Patient/Client Care Support Respond promptly to patient queries, escalating concerns where necessary.
Help ensure patient pathways run smoothly by coordinating information and highlighting delays or potential RTT breaches.
Information Management & Administration Type a range of clinical documents from audio or copy, ensuring accuracy and timely completion.
Maintain specialised databases, update records, input statistics and provide data when required.
Follow Trust policies relating to confidentiality, data protection and record management.
Team Support & Cross Cover Provide cover for secretarial colleagues during periods of absence.
Support the induction and mentoring of new staff, administrative assistants or apprentices.
Work flexibly across the Trust when required.
General Responsibilities Uphold Trust values through excellent communication, teamwork and patient-centred service.
Adhere to health and safety requirements, safeguarding policies and infection prevention standards.
Maintain confidentiality and professionalism at all times.
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