Job Description
Are you passionate about sports or providing excellent customer service? Do you enjoy building positive relationships? Join Entain as a Retail Customer Service Manager in our dynamic betting shops, where no two days are alike. Contribute to a team that values winning together and prioritizes customer satisfaction.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and fostering repeat business. Are you ready to start a rewarding career?
Salary: £12.50 per hour
What You Will Do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on various sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints with empathy and problem-solving skills.
* Work towards set targets and maintain high shop standards.
* Open or close the shop as required, being a key holder.
Working Patterns
Our shops operate from Monday to Sunday, 8am - 10pm, depending on location, including weekends and bank holidays. Your weekly rota will include a mix of long opening and closing shifts, as well as shorter evening shifts, varying week to week. We prioritize work-life balance by providing your rota at least four weeks in advance.
Qualifications
* Must be 18 or older to work in betting shops.
* Passion for delivering excellent customer service.
* Effective communication and relationship-building skills.
* Self-motivated and proactive.
* Ability to work independently and in a team.
* Calm and professional handling of challenging situations.
Additional Benefits
Enjoy a comprehensive package including optional overtime, pension scheme, ShareSave, retail discounts, healthcare, wellbeing support, and development opportunities. Be recognized and rewarded within a supportive, inclusive community.
If you require adjustments or accommodations during the recruitment process, please contact us. We are committed to diversity, equity, and inclusion, ensuring all individuals feel valued and respected. We adhere to all applicable employment laws and regulations globally.
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