The Green Medical Practice (40224), Clydebank Health and Care Centre, Queens Quay Main Avenue, Clydebank G81 1BS
Enthusiastic and motivated Receptionist/Trainee Receptionist required for a busy General Practice. 37 hours per week.
A full training package and support will be provided. A rare opportunity to gain new skills and join a friendly, supportive and forward thinking general practice.
Job Description – Trainee Receptionist
Job Title: Trainee Receptionist
Responsible to: n/a
Responsible for: n/a
Job Purpose: To gain the skills necessary to ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Responsibilities
* Telephone Duties: Making appointments; Taking requests for prescriptions; Giving out results; Ambulance transport bookings; Home visit requests; Deal with general enquiries and complaints; Contacting other providers
* Reception Duties: Register new patients and temporary residents; Greet and direct patients and visitors; Making appointments; Handing out prescriptions; Ensure outstanding queries are explained and handed over to next shift, as necessary; Respond to needs of doctors and nurses during surgery; Collect payments from patients for non-NHS services; Deal with general enquiries and complaints
* Filing: Filing and copying of records as required
* Prescriptions: Dealing with requests for repeat prescriptions; Raising prescriptions as per Practice protocols; Dealing with queries relating to repeat prescriptions
* General: Input and extract information from Practice computer system; Observe health and safety guidelines at all times; General housekeeping (e.g. keeping reception and waiting areas tidy); Answering telephone and processing calls; Any other reasonable duties as necessary
Further information
* Salary: £13.33 per hour
* Contract Type: Permanent
* Posted On: 23/09/2025
* Closing Date: 03/10/2025
* How To Apply: Applications in writing to Jane.McNiven@nhs.scot
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