Job Title: Resident Liaison Officer (RLO)
Location: Nottingham
Salary: £24.25 per hour Umbrella - Plus travel expenses paid
Contract Type: Temp - 1 month but extension likely.
Are you an expert at building bridges between residents and contractors?
We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team. Working within the Social Housing sector, you will be the face of our [Planned Maintenance/Refurbishment/Decent Homes] programme, ensuring that communication between our site teams and tenants is seamless, transparent, and respectful.
This isn't just about delivering notices; it's about managing relationships, de-escalating concerns, and ensuring that every resident feels heard while we improve their homes.
Key Responsibilities
The Primary Contact: Act as the first point of contact for residents, providing clear information regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs).
Access Management: Coordinate and book appointments for surveyors and tradespeople, ensuring high levels of access are maintained to keep the project on schedule.
Pre-Entry Surveys: Conduct initial visits to explain the scope of work, identify any vulnerable residents, and document any specific household needs.
Complaint Resolution: Handle queries and complaints professionally, resolving issues locally wherever possible to maintain high levels of customer satisfaction.
Reporting: Maintain accurate resident logs and provide regular updates to the Housing Association/Local Authority partners.
What We're Looking For
Sector Experience: Proven experience as an RLO, TLO, or Customer Liaison Officer specifically within Social Housing, a Housing Association, or a Council environment.
Communication: Exceptional verbal and written communication skills with the ability to adapt your style to a diverse range of residents.
Resilience: The ability to remain calm and professional in challenging situations or when dealing with difficult conversations.
Organisation: Strong administrative skills to manage schedules, resident files, and daily reporting.
Transport: A valid UK Driving Licence and access to a vehicle (standard requirement for site-based RLO roles).
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business