Job summary
An opportunity has arisen for a Receptionist/Administrator to work at the Lakeside Practice/Eldene Surgery.
We are looking for an enthusiastic and experienced Receptionist/Administrator to join our busy, friendly GP Practice.
We are looking for someone to work 37.5 hours per week Monday to Friday.
Main duties of the job
To assist and direct patients in accessing the appropriate service or healthcare professional To provide a courteous, efficient and effective reception service to all patients, staff members and outside bodies To ensure effective communication between patients and all members of the primary health care team To maintain and monitor the practice appointments system To collate, process and record information in accordance with practice procedures
About us
PCN Brunel 5 is made up of Eldene Surgery, Victoria Cross Surgery inc branch site Lakeside Practice and Abbey Meads Medical Practice inc branch site Penhill Surgery. The culture is encouraging, supportive, forward thinking and there is a commitment to continually improving the quality of healthcare focusing on its patients.
The Practice offers the following:
* High QOF Achievement, CQC rating - good
* SystmOne clinical system
* NHS Pension
* 4 weeks annual leave (pro-rata)
* Supportive induction period
Job description
Main Duties/Key Tasks:
Greet and appropriately direct all telephone callers and visitors to the practice
Process and distribute incoming mail when required
Take messages and pass on information
Book appointments
File and retrieve paperwork
Input/allocate data
Initiate contact with patients, other team member and health care agencies
Provide administration assistance to practice staff as required from time to time, including typing and photocopying
Ensure correspondence, reports, results etc., are scanned and assigned on the computer system on a daily basis and file or shred paper records according to practice procedures
Monitoring stationery and supplies and reporting to supervisor if low
Accept clinical samples according to practice procedures
Health & Safety duties
Provide refreshments for staff and visitors as required
Keep the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
Act as chaperone in clinical consultations as required
Holiday and sickness cover for colleagues
Attend and participate in practice meetings as required
Participation in the buddy system for evening cover for colleagues
Competences Required:
Courteous and efficient reception skills
Keyboard skills
Ability to follow a strictly regimented filing system
Attention to detail
Ability to follow instructions carefully
Good written and oral presentation skills
Mature outlook
Understanding of the need to maintain absolute confidentiality
Clear understanding of the importance of health and safety in the workplace
Daily Contacts:
Partners and other staff
Patients and their representatives
Health Visitors, District Nurses and other attached staff
NHS England and Hospital Trust staff
Staff from Social Services
Insurance companies and solicitors
Suppliers
Medical representatives
Health & Safety:
* The post holder will be expected to promote the safety and well being of staff and patients, as defined in the practice Health and Safety Policy, and will report any untoward occurrences or concerns.
* The post holder will ensure that patients, other staff and members of the public are not put at risk by any omission or action on their part.
Confidentiality:
* In the course of performing these duties the post holder will have access to confidential material about patients, staff and the practice as a business organisation. All such information is to be treated as confidential.
* On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient.
* Breach of this confidence may result in dismissal.
General:
The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role
The Senior Partner/Managing Partner reserve the right to amend this job description in consultation with the post holder.
Person Specification
Experience Essential
* Experience in a customer service role
Desirable
* Experience of working in a GP Practice
* Experience using SystmOne
Qualifications Essential
* GCSE grade A to C in English and Maths (or equivalent)
* Good IT skills
Job Type: Full-time
Pay: £12.68 per hour
Expected hours: 37.5 per week
Benefits:
* Company pension
Work Location: In person