As Deputy Head Housekeeper, you will help lead the busy vibrant team and ensure thousands of guests experience wonderful stays in immaculate rooms
Your day to day;
* Implementation of the required standards of cleanliness and presentation of rooms
* Mentor your team to ensure they provide the highest standards and attention to detail at all times
* Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible
* Ensuring the team are completing their work within a set time frame.
* Cleaning of bedrooms to required standards
* Ensuring the hotel procedures are followed by the team
* Deputising for the Head Housekeeper as required
* Assisting in the induction and training of new team members
* Assisting in the controls of stock ordering and linen management
* Assisting with the coordination of the team to deliver the highest standards
Who we are looking for;
The standards of our bedrooms will leave a lasting impression on our guests, as Deputy Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets
You will need to be able to communicate on all levels
You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride
You are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you
Ideally you will have previous experience in a 4 star hotel environment with supervisory or management experience. However, if this sounds like you and you would like to bring your personality to work, then we would like to meet with you
Our business is open all day every day, so you will need to be flexible with the times you can work
In return, we are offering a rewarding role with scope for career progression
* 28 days annual leave (rising to 33 days after 5 years)
* Wagestream - the ability to access up to 40% of your wages as you earn them each week
* Tips paid monthly
* Free use of the gym facilities and discounted spa treatments
* Generous employee discounts in food, beverage and accomodation in our beautiful properties across the country
* Pension and Life assurance
* Employee Assistance Programme
* Enhanced maternity and paternity pay
* Apprenticeships available
* Bespoke training programmes accessible for all
* An engaging and supportive work environment