Location: Across Forward Leeds hubs – Armley, Seacroft and Leeds City Centre
Working Hours: 37 hours per week, Monday–Friday, 9:00am–5:00pm
Contract Type: Permanent
Salary: £31,030 – £36,000 per annum, depending on experience, rising to £41,980 per annum through progression in role
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
We are looking for an Administration Team Manager to lead and coordinate administrative operations across Forward Leeds. This is a dynamic and rewarding opportunity for someone who can provide strong leadership, maintain high standards, and drive continuous improvement.
You will oversee administrative processes, supervise staff, and ensure compliance with regulatory and quality standards, including Care Quality Commission (CQC) requirements.
What You’ll Do
As an Administration Team Manager, you will:
1. Provide supervision and guidance to Admin Team Leaders and the Business Support Manager
2. Oversee and manage the Death in Service administrative process
3. Lead on Care Quality Commission (CQC) reporting and ensure ongoing compliance
4. Review and improve administrative processes and service pathways
5. Accurately capture minutes in high-level meetings and track follow-up actions
6. Ensure HR procedures are implemented effectively and consistently
7. Work collaboratively with professionals across the wider service
8. Support financial administration and reporting processes
9. Assist the Senior Management Team and Directors with strategic and operational tasks
10. Prepare reports, summaries and key documentation
11. Prioritise and manage project work streams
To Succeed in This Role, You’ll Need:
12. Proven experience in a management or team leadership role
13. A strong administrative background
14. A relevant qualification in business administration or management
15. Experience working with complex processes and maintaining compliance standards
16. Excellent organisational, communication and leadership skills
17. Experience with SystmOne (desirable)
To view the full job description and person specification, please
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
18. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
19. Pension scheme with 4.5% employer contribution, matched up to 6.5%
20. Life assurance (3× annual salary)
21. Enhanced sick pay and family-friendly pay
22. Birthday leave and the option to buy up to 5 extra days’ annual leave
23. Professional fee reimbursement for relevant qualifications
24. 24/7 online GP access and Employee Assistance Programme
25. Recognition and long service awards via our and portals
26. £500 bonus
27. Cycle to Work scheme and Credit Union membership
28. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
29. Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
Closing Date:
2026-05-12