Customer Relations Executive (6-Month FTC)
Are you passionate about delivering exceptional customer service? Do you have experience in handling complaints, and turning a bad experience into a positive one? If so, our client is looking for a dedicated Customer Relations Executive to join their dynamic team for a 6-month fixed-term contract!
What You'll Do:
As a Customer Relations Executive, you will play a vital role in ensuring our customers receive the highest standard of service. Your responsibilities will include:
Providing exemplary complaint resolution and customer service, ensuring fairness and consistency in every interaction.
Acknowledging all customer complaints promptly and keeping customers informed throughout the resolution process.
Collaborating closely with operational teams to maintain effective communication and ensure swift resolutions.
Understanding and researching all aspects of customer communication, highlighting key points with a fair and reasonable attitude.
Maintaining compliance with regulatory requirements related to complaint handling and customer service standards.
Keeping accurate records of all customer interactions, ensuring thorough documentation on our CMS system and complaints log.What You'll Gain:
Mastering excellent verbal and written communication as the first point of contact for our valued customers.
Building supportive relationships with line managers and fellow team members in a collaborative environment.
Gaining experience in a fast-paced corporate setting, with opportunities to influence and enhance team processes.What We're Looking For:
Strong verbal and written communication skills.
Previous experience in complaints handling.
Excellent decision-making and judgement skills.
A proactive and task-focused approach, working efficiently under your own initiative.
Strong time management and organisational abilities, ensuring tasks are prioritised effectively.
A customer-focused mindset, with the ability to empathise and put yourself in the customer's shoes.Attributes & Behaviours:
Team-oriented, promoting an inclusive and collaborative working atmosphere.
A genuine passion for delivering outstanding customer service.
An enthusiastic attitude that inspires others and contributes to a positive work environment.Why Join Us?
If you're ready to take on a rewarding challenge in customer relations, we'd love to hear from you! This is your chance to be part of a supportive team that values your contributions and encourages personal growth.
Apply Today!
Don't miss out on this exciting opportunity to make a difference in the lives of our clients customers.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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