# 2nd Line Support Engineer#### Aylesbury, Buckinghamshire## LUQ RecruitmentView Profile#### Contact LUQ RecruitmentApply on company site## Share:#### Stay Safe"Only access Gumtree from gumtree.com and do not follow links sent by other users""Share photos and ask lots of questions about the items you are buying and selling""If an ad or reply sounds too good to be true, it probably is""Use the 'Reply to ad' button for your safety and privacy""Don't reply to email addresses hidden in text and pictures""Beware of fake Gumtree, eBay or escrow sites and invoices"1 of 6Read all safety tipsHours: Full TimePosted: 1 hour agoSalary: £30,000 - 35,000 - AnnumRecruiter: LUQ RecruitmentCloses: 12 Jul 2026Course: NoRecruiter Type: Direct Employer## Description2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time | Permanent | Monday–Friday, 9:00am–5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They’re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You’ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You’ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there’s also the opportunity to support account management activities, including: \* Assisting the Account Manager \* Producing basic quotes for hardware and licensing \* Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You’ll Work With \* Microsoft 365 (Exchange, Teams, SharePoint, Intune) \* Microsoft Defender for Office 365 & Defender for Business \* Microsoft Entra ID & Conditional Access \* Microsoft Azure basics \* Azure Virtual Desktop & Windows 365 \* Windows 10/11 & Windows Server \* Halo PSA \* Ninja RMM \* Asana \* Windows Autopilot About You You’ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience \* Minimum 2 years’ experience in a 2nd Line xjnqpsq MSP role \* Strong Microsoft 365 administration experience \* Experience with Exchange, SharePoint, Teams, and Intune \* Working knowledge of Microsoft Entra ID & Conditional Access \* Good understanding of DNS, DHCP, VPNs, and firewalls \* Experience supporting Windows desktop and server environments \* Full UK driving licence and access to a vehicle \* Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What’s On Offer \* Competitive salary \* Generous holiday allowance \* Paid certifications and training \* Pension scheme \* Genuine progression opportunities into: \* 3rd Line Engineering \* Project Delivery \* Technical Account Management You’ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter
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