Job summary The post holder will work as part of a team of catering staff responsible for the effective day to day delivery of food & beverage services across multi sites. The services provide in excess of 20,000 meals per week to almost 1000 hospital beds and various departments within the Trust. Based at ward level, the post holder is required to supervise ward service assistants over approximately 25 ward areas. Main duties of the job To supervise the food and beverage service at ward level, ensuring all food hygiene, HACCP and Health and Safety legislation is adhered to. To ensure cleaning is maintained in ward pantry and associated areas in line with Trust cleaning regulations The post holder is required to be on their feet for the majority of their shift, visiting wards to support, monitoring catering service staff. About us At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. Candidate Pack Job description Job responsibilities Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants. If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application. Maintain excellent communication and working relationships within own team, and with staff in other departments. Effectively communicate service issues or changes made to the wider team to ensure information is communicated out to all parties. Monitor and support ward service staff to ensure high standards are maintained at all times, highlighting issues with processes and procedures, and explaining the correct methods of service. Liaise with dieticians, speech and language therapies, nurses and patients with more complex dietary requirements and converse with the production team to decide upon suitable meal plans. Support ward service staff in responding to difficult situations, ensuring a dialect is maintained with the nursing staff to help resolve issues as they arise in a tactful and professional manner Make sound judgements to resolve issues as they arise, knowing when to escalate concerns to the ward service managers. Respond to staffing issues, and cover rotas where required to maintain continuity of service. For a complete overview of the role, responsibilities, and requirements, please refer to the Job Description and Person Specification documents. Job description Job responsibilities Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants. If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application. Maintain excellent communication and working relationships within own team, and with staff in other departments. Effectively communicate service issues or changes made to the wider team to ensure information is communicated out to all parties. Monitor and support ward service staff to ensure high standards are maintained at all times, highlighting issues with processes and procedures, and explaining the correct methods of service. Liaise with dieticians, speech and language therapies, nurses and patients with more complex dietary requirements and converse with the production team to decide upon suitable meal plans. Support ward service staff in responding to difficult situations, ensuring a dialect is maintained with the nursing staff to help resolve issues as they arise in a tactful and professional manner Make sound judgements to resolve issues as they arise, knowing when to escalate concerns to the ward service managers. Respond to staffing issues, and cover rotas where required to maintain continuity of service. For a complete overview of the role, responsibilities, and requirements, please refer to the Job Description and Person Specification documents. Person Specification Experience Essential Food and Hygeine Cert Level 2 Good Understanding of English / Maths Experience of working in a catering environment. Ability to work on own initiative with minimum supervision and to problem solve. Understanding of HACCP systems and able to implement. Ability to work on own initiative with minimum supervision and to problem solve. Desirable Experience in managing a team. Customer service experience Relevant work experience in a professional cook freeze kitchen environment. Equality, Diversity, and Inclsusion Essential Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues Skills Essential Effective communication skills - verbal and written. Ability to communicate effectively with other team members. Ability to mentor and direct junior staff members. Have effective organisational skills and ability to manage time and prioritise work. Knowledge of how to set rotas to effectively cover service requirements. Ability to contribute to the effectiveness & efficiency of the team by recommending potential improvements to work practices. People Management and Development Essential Ability to supervise / manage junior catering staff in a busy catering environment. Checking of daily cleaning schedules and ward services. Understanding Patient First principles Person Specification Experience Essential Food and Hygeine Cert Level 2 Good Understanding of English / Maths Experience of working in a catering environment. Ability to work on own initiative with minimum supervision and to problem solve. Understanding of HACCP systems and able to implement. Ability to work on own initiative with minimum supervision and to problem solve. Desirable Experience in managing a team. Customer service experience Relevant work experience in a professional cook freeze kitchen environment. Equality, Diversity, and Inclsusion Essential Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues Skills Essential Effective communication skills - verbal and written. Ability to communicate effectively with other team members. Ability to mentor and direct junior staff members. Have effective organisational skills and ability to manage time and prioritise work. Knowledge of how to set rotas to effectively cover service requirements. Ability to contribute to the effectiveness & efficiency of the team by recommending potential improvements to work practices. People Management and Development Essential Ability to supervise / manage junior catering staff in a busy catering environment. Checking of daily cleaning schedules and ward services. Understanding Patient First principles Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Sussex NHS Foundation Trust (279) Address Worthing Hospital Lyndhurst Road Worthing BN11 2DH United Kingdom Employer's website