Resident liaison officer

Role: Resident Liaison Officer (permenant)

Location: Croydon

Salary: £30-32k + car allowance

Our client is a well-established social housing contractor dedicated to delivering high-quality refurbishment and maintenance projects across the UK. They're looking for an experienced Resident Liaison Officer to join the team, to work on a planned maintenance project in Croydon on a social housing refurbishment project

As the resident liaison officer you will be the key point of contact between residents and the site team, ensuring that residents are well-informed and supported throughout the project. The ideal candidate will have excellent communication skills, a strong customer service background, and experience working in a social housing refurbishment background!

Responsibilities:

1. Act as the main liaison between residents and the project team, addressing any concerns or queries promptly and professionally.

2. Conduct pre-condition surveys and notify residents of scheduled works, ensuring clear communication at all times.

3. Organize and attend resident meetings, drop-in sessions, and community engagement events.

4. Provide guidance and support to residents, particularly vulnerable individuals, throughout the project.

5. Maintain accurate records of resident interactions and concerns, escalating issues as necessary.