IT Systems Access Analyst Salary: c. £24,000 per annum Hours: 35 hours per week Contract: Permanent Location: Head Office (Hybrid Working) The West Brom are looking to recruit a IT Systems Access Analyst on a permanent contract. The successful individualwill administer user access to the Societys systems to support the effective running of the Societys computer systems, thus maintaining systems user security. Key responsibilities are: Administration of Identity and Access Systems, including Active Directory and Azure Active Directory. Maintain Exchange tasks including Mailboxes and Distribution lists. Provide system access control administration tasks such as user set up, amendments and deletions. Provide and maintain Application systems access levels, permissions and privileges. It is very important that the work is accurate due to the levels of access to the societies systems as any administrative error could result in drastic consequences. Responsible for the creation and maintenance of procedures and system documentation. Provide effective and positive customer focused support at all times. Ensure Requests are completed within agreed Service Levels Agreements (SLAs) which may require prioritising requests as appropriate to business needs. Assist in project work and must be capable of organising his/her workload according to agreed project plans. Assist in user and system access reviews including Job Role Matrix; conducting meetings where required. Assist with internal and external audits. Providing any other systems access tasks as required. Work as a team to continuously improve systems access provision. Investigate and determine root cause of issues that arise within the team. Manage workload in the IT Service Management Tool. Risk Awareness and highlighting and mitigating risk. Make every attempt to turn unhappy customers into satisfied customers. Drive and maintain Role based access. The skills and experience required are: Must be able to follow instructions well and have the ability to learn new technical concepts. Skills and knowledge using Active Directory tools. Must frequently amend system rules and understand the impact of such changes. Must have strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally with all levels of management and staff; good phone skills. Should be capable of managing daily workload, balancing the need to support the live business environment against demands placed on them by development, test, and project teams. A strong commitment to continuous process improvement and customer service. Must be a strong team player and able to work proactively. Have high work ethics and standards. Vision and Values As a mutual building society, we put our members interests centre stage, every day, and our values play a central role in guiding what we do and how we work together to achieve this. We have a set of 6 values, and together they explain how we go about what we do and what it means to be a part of the team here at the West Brom. Be Passionate Care Do it today Own it Be Real Better Together What's in it for you? We wholeheartedly believe that our people are our greatest asset, thats why in addition to your salary you will be rewarded with a wide range of other benefits: Generous annual leave starting at 25 days 8 bank holidays, (pro rata) Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%) Social club membership dozens of discounts available for a wide variety of family days out and events Performance related pay scheme Corporate health plan with the option to include family members Discounted travel cards Life assurance provided by the Society at 4 times your salary When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role. Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work. The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email. Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom. Do it today and click apply Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society.