A successful and busy company are looking for a Customer Service Administrator to join their company based in Elstree on a part time basis.
Hours: 9.30am to 2.30am = 22 ½ hours per week
You will be joining a team of supportive, upbeat and hard-working colleagues, where you will take on extra responsibility as you grow and develop within the role.
What’s in it for you?
· Salary: £26.5k pro rata (£15,900)
· 25 days holiday
· Free onsite parking
· Pension
· Fantastic training programme
· Great supportive, friendly team
· Hours: Monday–Friday 9am-5pm (30m lunch break)
Key responsibilities:
· Providing excellent customer service.
· Handling telephone calls, emails, faxes, letters, and subsequent timely responses.
· Processing price and availability checks along with composing quotations.
· Processing sales orders, returns, dispatches, invoices, and further admin duties.
· Handling invoice queries and customer complaints.
· Inventory and supply chain support – stock analysis, reporting, ordering and backorder management.
· To support warehouse operations as needed.
· Dealing with all customers – distribution and direct sales channels.
· Imports and exports – administration and customs clearance.
·
What the client are looking for:
· Previous customer service experience
· Highly motivated with a positive, can-do, and flexible attitude.
· Customer-centric approach – a genuine passion for providing excellent customer service and a commitment to exceeding expectations.
· Excellent communication, both verbal and written.
· Team Player: A collaborative spirit, willing to support colleagues and other departments to achieve collective goals.
· Intermediate computer literacy, including experience with spreadsheets.
· Organised and detail-oriented – ability to manage multiple tasks, prioritise workload effectively, and ensuring accuracy in all administrative processes, along with the ability to work under pressure.
· Car driver is required due to the location