What if going green also meant saving thousands of pounds? We’ve made that possible! We believe switching to an electric car should be simple, affordable, and accessible to everyone. That’s why we created The Electric Car Scheme - a game changing employee benefit that helps people save 20–50% on the cost of driving electric through salary sacrifice. Since launching, we’ve helped thousands of drivers make the switch to electric, supported hundreds of forward-thinking employers, and unlocked millions of pounds in savings for employees across the UK. Backed by leading investors and powered by a passionate, mission-led team, we’re growing fast - and we’re just getting started! Our mission is to remove the barriers to electric driving through great service, operational excellence, and trusted partnerships. We make it easy for employees and employers to do the right thing for their wallets and for the planet. We’re looking for people who want to build something that matters and help shape the future of transport Role description: As a Junior Customer Success Manager you will help drive growth across our customer base. You’ll focus on increasing employee adoption of an EV through our salary sacrifice scheme and identify opportunities to upsell and expand engagement within each account. What you’ll be doing You will own a panel of accounts and be responsible for the retention, account growth and customer experience of that panel You will manage their onboarding, launch and ongoing account management Your panel will largely consist of SME sized businesses Reference to main point of contact for the employer and their team You will own (and problem-solve) any queries, requests or concerns that arise within your panel of accounts You’ll become a product specialist with ability to build strong technical knowledge Alongside your teammates, you will create, refine and implement strategy and process to drive forward the Customer Success department What you bring to the role 6–18 months of professional experience, ideally in sales, account management, or customer success Strong people skills, including excellent verbal and written communication Exceptional organisational and administrative abilities, with real attention to detail A genuine, above-and-beyond attitude to customer service – someone who takes pride in delivering an exceptional experience, even when no one’s watching A positive, can-do mindset and problem-solving approach, especially in a fast-paced or changing environment You're proactive, take ownership of your work, and push yourself to keep learning and improving You're a real team player who supports others and contributes to a positive team culture Company Benefits: Hybrid working with 2 days in the office (Hayes, London) 25 days holiday bank holidays Add 1 day holiday per year service buy / sell up to 5 days each year Flexible work policy with options to take into account family care Best in class Family Friendly Leave and Pay For example, primary carers in their first year with ECS receive 6 weeks full pay and 6 weeks half pay, increasing to 12 weeks full pay and 8 weeks half pay from their second year. Secondary carers in their first year with ECS receive 2 weeks full pay, and from their second year receive 2 weeks full pay as well as an additional 5 days annual leave. Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car £500 pa. personal development budget £100 home office budget Bupa healthcare Pension Equity options - own a part of the business Why Work With Us? Personal growth - join us as an early employee to fast track your progression opportunities! Competitive salary, pension & incentives scheme to share in our success Voted 4.9 on Glassdoor Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City Certified Company on Otta Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive We are the UK’s only B Corp Certified salary sacrifice provider