Sales Office Manager – Tewkesbury Head Office
Employer: Cotteswold Dairy • Department: Sales Office • Hours: 40 per week (five days across Monday - Saturday) • Location: Tewkesbury, Gloucestershire (commutable from Cheltenham, Gloucester, Worcester, Evesham, Malvern, Pershore)
Be the heartbeat of our Sales Office
We’re looking for a Sales Office Manager to lead our experienced team at Cotteswold Dairy’s Tewkesbury Head Office. This is a customer service role focused on taking and processing orders from our existing customer base (inbound calls and emails, no cold calling), ensuring every order is accurate, on time and supported by outstanding service. You’ll manage a team of four Sales Administrators and work closely with our Haulage, Production, Technical and senior management teams to keep operations running smoothly for our loyal customers in the dairy / food manufacturing (FMCG) sector.
Candidates who search for roles such as Sales Support Manager, Customer Service Office Manager, Administration Manager, or Customer Service Manager (FMCG) often find this position a strong match.
What you’ll be doing as Sales Office Manager
Lead, coach and motivate a team of four Sales Administrators to deliver exceptional customer service and order accuracy.
Oversee the end-to-end order process for existing customers: inbound orders, data entry, pricing, invoicing and delivery coordination ensuring “right first time” every time.
Collaborate daily with Haulage, Production, Technical, Sales and Senior Management to align service levels, product availability and promotions.
Maintain accurate customer database and pricing files; ensure compliance with agreed terms and promotional activity.
Own customer service KPIs and reporting; present insights and drive continuous improvement.
Investigate queries/complaints with thorough root cause analysis and implement preventative actions.
Provide hands-on cover across the Sales Office when required in a fast-paced FMCG environment.About you
Experienced Office/Customer Service Manager (ideally in FMCG / food & drink / dairy manufacturing) with a track record of managing teams.
Confident, proactive decision-maker with excellent communication skills and the ability to influence at all levels.
Highly organised, strong IT skills and exceptional attention to detail with solid commercial acumen.
Customer-first mindset with proven problem-solving ability and a commitment to continuous improvement.Why join Cotteswold Dairy?
A values-led, family-owned business with long-term stability and a strong team culture.
Real scope to shape customer service KPIs, processes and ways of working.
Supportive leadership, cross-functional exposure and opportunities to develop.Team Cotteswold Benefits
At Cotteswold Dairy we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff and our customers. The aim of Team Cotteswold is to give a disciplined and determined effort to value everyone and everything and, as a consequence, make the Company the first preference for employees and customers alike over the long term.
Competitive salary with opportunities for growth and advancement
22 days’ holiday plus bank holiday allowance; additional day after 3 years of service
Cycle to work scheme
Discounted products and delivery
Enhanced Management Pension via Salary Exchange (6.5% employee, 7.0% employer contributions)
Health and wellbeing support through Simply Health after 3 monthsKey details
Job Title: Sales Office Manager
Location: Tewkesbury, Gloucestershire
Hours: 40 per week, five days across Monday–Saturday
Reports to: Commercial ManagerKeywords: Sales Office Manager Tewkesbury, Sales Office Manager Gloucestershire, Customer Service Manager, Customer Service Office Manager, Sales Support Manager, Administration Manager, Order Processing, Inbound Orders, Existing Customers, B2B Customer Service, Key Accounts, KPI Reporting, Customer Service KPIs, Database Management, Pricing & Invoicing, Root Cause Analysis, Cross-functional, Haulage, Logistics, Production, Technical, Food & Drink, Dairy, Dairy Manufacturing, FMCG, Office Manager, Cheltenham, Gloucester, Worcester, Evesham.
About Cotteswold Dairy
Since 1938, Cotteswold Dairy has flourished from a modest milk round—delivering just 30 gallons a day using a bucket and ladle—into one of the UK’s most respected independent, family-run dairies, rooted in Tewkesbury. Built on the founding values of quality, service, and cleanliness, the business has remained committed to those principles spanning three generations, now under the leadership of Managing Director George Workman.
Today, we process, pack, and deliver over 100 million litres of milk and dairy products each year to doorstep customers and businesses across England and Wales, operating from multiple depots and a modern production site in Tewkesbury.
At our heart lies a strong ethical and environmental commitment. We partner with local farms within a 60-mile radius—many Red Tractor-certified—promoting sustainable farming practices, animal welfare, and minimal environmental impact. We’ve championed eco-friendly initiatives for decades, including returnable glass bottles, electric milk floats, telematics for efficient logistics, and zero waste-to-landfill operations.
More than a business, Cotteswold Dairy is a values-driven community dedicated to delivering wholesome, high-quality dairy products while nurturing people, our communities, and our planet—making us a compelling and meaningful place to build your career