Overview
Customer Service Advisor Sales and Distribution at STARK Building Materials UK (Jewson). We are committed to a dynamic workplace where everyone can thrive and unleash their full potential, with ideas welcomed and celebrated.
What You’ll Be Doing
* Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
* Ask open questions to build strong relationships and understand our customers' current and future requirements
* Maintain excellent standards across the counter, shop floor and yard
* Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
* Adhere to all company practice and policy, especially health and safety, compliance and business controls
* Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire
* Understand our pricing approach and communicate credible prices
* Support business initiatives to increase sales, margin and service
* Continuously develop knowledge of core and specialist product lines to meet customer needs
What We’re Looking For
* Customer Service: High levels of customer satisfaction with frequently returning customers and growing live accounts
* Enthusiasm: Positivity and passion for the merchant world
* Decency: Honesty and integrity, contributing to a respectful and ethical workplace
* Team Spirit: Ability to thrive in collaborative settings
* Pride: Dedication to delivering top-notch results
Why Choose Us?
* Quality: Commitment to outstanding products and service
* Supportive Environment: Resources and support for growth
* Professional Development: Apprenticeships, training and mentoring programs
* Great Benefits: Competitive salary, bonuses, pension schemes and life assurance
* Work-Life Balance: Flexible hours and hybrid working model
What’s Next
If your application is successful, our Talent team will arrange an interview and answer questions. We are committed to providing reasonable adjustments to support you throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
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