Salary: £85,000 - 85,000 per year Requirements: Proven hands-on experience with Amazon Connect Strong background in contact centre engineering / CCaaS platforms Knowledge of integrating AWS Connect with external systems using AWS Lambda, APIs, and event-driven architectures Experience working in regulated environments (financial services, fintech, or similar) Understanding of compliance requirements such as PCI-DSS, GDPR, and FCA regulations Experience with Contact Lens for analytics, sentiment analysis, and compliance monitoring Proficiency in Python or Node.js for serverless development Experience with Infrastructure as Code (Terraform or CloudFormation) Solid understanding of contact centre operations, reporting, and workflows Responsibilities: Design and evolve a cutting-edge cloud contact centre leveraging the latest AWS capabilities Build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics Work on complex, high-impact systems that directly influence customer experience at scale Collaborate with a high-performing technology team focused on modernising cloud contact centre platforms Technologies: AI AWS Lambda Cloud Support Python Serverless Terraform NodeJS DevOps More: We are a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within our growing technology function, offering strong career progression opportunities. We provide a comprehensive benefits package, including a salary of up to £85,000 and support for ongoing training, certifications, and skill development. Our team operates in a hybrid work environment, with 3 days per week on-site in Nottingham. last updated 20 week of 2026