Salary: £60,000 - 90,000 per year Requirements: Active DV clearance is required Significant experience in IT support environments Strong experience managing Capacity Management Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred) Experience with VMware infrastructure capacity Management Excellent communication, stakeholder management, and conflict resolution skills Strong analytical and problem-solving capabilities Experience managing cross-functional teams in a complex technical environment Responsibilities: Oversee end-to-end delivery of Capacity Management services across infrastructure Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management Develop and maintain capacity plans, forecasts, and models for VMware environments Monitor service performance metrics, analyze trends, forecast capacity allocation and consumption Identify capacity risks, constraints, and performance bottlenecks before they impact services Drive service improvement initiatives based on capacity data, customer feedback, and technology developments Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements Technologies: Support ITIL VMware More: We are seeking an experienced Capacity Manager to join our Contact Centre Support Team located in Basingstoke. This role requires a positive individual with a creative attitude focused on delivering results for our customers. You will ensure our VMware-based infrastructure capacity meets current and future business needs in a cost-effective manner. With a focus on continuous improvement of IT service performance, you will be part of a committed team making a tangible impact on how we deliver services. last updated 15 week of 2026