What you will do:
• Develop and nurture important connections with both internal and external partners.
• Building, maintaining and owning key relationships with card scheme, external card suppliers, card outsource vendors and card authorisation platform
• Ensure all supplier governance is completed in line with contractual obligations and internal policies, including but not limited to SLA’s, costs, budget, service reviews and change
• Arrange, attend and facilitate service reviews and other meetings, maintaining detailed action logs, updates, and completion criteria
• Track and forecast card usage across our whole card portfolio, being responsible for ensuring our card embosser have sufficient card stock and stationary to meet our customer’s needs
• Identify areas of fragmented work related to cards within Metro Bank, conducting thorough analysis and proposing strategies for work migration, including sites, training materials, and process documentation
• Develop comprehensive change plans for Operations, covering areas such as AMAZE Direct, Store, Payments, Card Operations and Fraud
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need:
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Experience with card issuance.
• Strong understanding of card schemes.
• Previous use of TSYS or similar card platform.
• Understanding of resource and planning for large-scale operational business areas.
• Previous history of managing external vendors
Our promise to you…
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.