Post Office - Customer Team Member at Blakemore Trade Partners
16 Hours per week.
Various shifts: 6am-2pm (3pm on Saturdays), 2pm-10pm (11pm on Saturdays) or Sundays 6:30am-2:30pm, 2:30pm-10:30pm.
Must have Post Office experience.
Role Overview
Post Office Counter Clerk / Customer Team Member – Forsbrook Post Office. This role supports store management and creates a positive customer experience, assisting in maximising sales and contributing to continuous improvement.
Customer Service
* Greeting customers in a friendly and welcoming manner.
* Answering customer inquiries about products and services and assisting customers in finding the items they need.
* Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
* Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales.
Store Operations
* Working stock: checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
* Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
* Adhering to all company policies and procedures and processes.
Key Skills / Knowledge
* Previous experience in a similar role and/or industry is preferred, especially Post Office.
* Reliably follows instructions and procedures with excellent attention to detail.
* Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
* Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
* Experience of using a ‘Challenge 25’ policy desirable.
* Keen and enthusiastic approach to working both in a team and independently.
* Previous cash handling experience is preferred but not essential.
What's in it for you?
* Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
* Develop your skills and capability in a highly supportive and multi-diverse culture.
* Outstanding Training & Development.
* Gain hands‑on experience in a high volume, fast‑paced convenience store.
* Generous staff discount in all our SPAR stores (exclusive of alcohol & cigarettes).
* Proactive promotion of internal candidates.
* Paid Breaks.
* Free Tea & Coffee.
* Early access to your pay through ‘EarlyPay’.
* 24/7 access to your payslips and Rotas via HR/Payroll portal.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Company Pension Scheme.
* NEST pension scheme.
* Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
* Extra Holidays – Purchase Scheme.
* Cycle to work – Bicycle purchase scheme.
* Long Service Awards.
Must be willing to undergo Post Office financial vetting.
Inclusive environment: as a Disability Confident and Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Department: Retail - POST OFFICE
Contract type: Permanent
Hours: 16 Hours per week
Salary: Up to £12.25 p/hr (depending on age)
Closing date for applications: 7th November, 2025
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