Job Description
I’m excited to be partnering with a highly innovative organisation during an exciting period of growth. They’re seeking an IT Technician to play a key role in delivering and evolving their infrastructure across multiple sites, with a strong focus on networking and hands-on technical ownership.Key Responsibilities
* Act as a senior escalation point for complex infrastructure, server, and network issues
* Deliver infrastructure and network projects (site rollouts, migrations, upgrades)
* Configure and manage network equipment, including switches, firewalls, and wireless environments
* Administer Windows Server, Active Directory, and virtualised environments
* Support and maintain Microsoft 365 / Azure services
* Perform root cause analysis and implement permanent technical solutions
* Support multi-site infrastructure improvements and standardisation
* Assist the service desk team with all levels of incidents during high workload periods, providing hands-on support where required
Experience Required
* Proven experience at senior support / infrastructure level
* Strong Microsoft stack: Windows Server, Active Directory, Microsoft 365 (Azure beneficial)
* Strong networking experience, including:
o Switch configuration (VLANs, port configuration, trunking)
o Firewall configuration (NAT, rules, security policies)
o Managing and troubleshooting LAN / Wi-Fi environments
* Experience with virtualisation platforms (Hyper-V and/or VMware)
* Demonstrable involvement in projects, migrations, and infrastructure delivery
* Comfortable in a hands-on environment, supporting both advanced issues and day-to-day support when needed
Due to the nature of the organisation, you must also:
* Be a UK Citizen
* Pass DBS and SC clearance
* Work 5 days per week on-site in Norwich
Why Apply
* Growing IT team with strong scope for career progression (managerial and/or technical)
* Opportunity to work across infrastructure, networking, and project delivery
* Varied role combining senior technical responsibility with hands-on work