This role contains the monitoring of live CCTV camera outputs routed to the CCTV Control Centre and ensuring that images are recorded for evidential purposes. In the event of any criminal or anti-social behaviour being detected the individual must notify the appropriate emergency services or other agencies in order for action to be taken.
Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.
Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.
We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
* Liaise and work closely with the Police in connection with their enquiries into incidents which have/may be recorded on the CCTV equipment by providing the necessary access to information and recorded materials in order to help detect relevant evidential facts.
* Update and maintain computer databases, in connection with the above related subject matter.
* Be available to attend court as a witness in relation to the above subject matter..
* Ensure that the CCTV Control centre facilities are kept in a clean, tidy and safe state.
* Conduct daily fault reports on the CCTV cameras and equipment and record and report all defaultsto the appropriate person.
* Provide support to the Council during emergency planning.
* Maintain a controlled procedure for the management of visitors to the Control Room to obtain evidence which ensures only authorised personnel can enter the control room.
* Maintain computer based incident logs and records used within the control room for recording information and complying with the Code of Conduct and Code of Practice procedures.
* Provide support and response to items that have been alerted by the ANPR (Automatic Number Plate Recognition) system to comply with the Code of Conduct and Operating procedures.
* To support new starters and to highlight training needs as they occur.
* To undertake additional services as contracted including the production of ID passes, and provision of Guided Busway Support. And all other applicable services.
* To undertake any other duties or perform any other such tasks or duties which the person is reasonably expected to or instructed to undertake.
* To ensure adherence to all company policies, procedures and work instructions.
* To be able to deal tactfully and effectively with a wide range of people
* To be able to communicate effectively including the use of two-way radio communication systems
* Excellent communication skills, both oral and written
* Ability to prioritise workload
* Works calmly under pressure
* Excellent team working skills
* Adaptable, flexible and a positive attitude
* Highest standard of customer/client care
* Skilled in maintaining accurate records
* SIA Frontline CCTV Licence required
* Working 12 hour shift pattern in a secure control room environment.
* Experience with Windows software packages including Word- Outlook and Excel.
* Experience within a CCTV Control room is not essential, but you must be enthusiastic, willing to learn and have a positive approach. The role suits someone who is team orientated, self-motivating and success driven.
What are we looking for
The candidate should be able to perform accurately and diligently across a range of administrative tasks including recording details of incoming/outgoing telephone calls, help call points and the use of handheld and desktop radios. Along with this the ability to maintain visitors logs, deal with telephone calls, referencing, storage, filing and maintenance of recorded and orientated materials, and booking in/out of recorded materials. It is essential within this role that all associated procedures and the Code of Practice are strictly adhered to in order that the integrity of the CCTV Control centre, the actions of the staff and any recorded material are not compromised or damaged.
Due to the nature of this role you will have sight of video and audio that may include distressing situations. As a responsible employer, we can offer support, training and access to counselling services for any staff that may be affected. By accepting this job offer, you are confirming you understand these requirements and your suitability for the role.
Contact Us
To express an interest in this role please send your CV and a covering letter to Careers@Reliancehightech.co.uk. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech’s / Reliance Protects vetting standards.
If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time.
We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
How To Apply
To express an interest in this role please apply below by sending your CV and a covering letter to careers@reliancehightech.co.uk. All job candidates will be screened to BS7858 to meet Reliance High-Tech's vetting standards.
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