Overview
Vodafone Glasgow, Scotland, United Kingdom
Location: Glasgow + Customer Site – 3 Days per week
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday - 08:00 to 16:30
Role: VodafoneThree - Event Technical Authority
What You’ll Do
As an Event Technical Lead, you'll take charge when complex or high-severity faults arise. You’ll keep a close eye on customer incidents and work hand-in-hand with cross-functional teams to make sure issues are resolved quickly and effectively.
Each day, you’ll join calls with customers, suppliers, and key stakeholders to share technical updates and keep communication flowing. When real-time issues or major incidents crop up, you’ll be the go-to person, leading investigations and guiding the team to resolution.
You’ll also be a key voice for our customers within Vodafone, working closely with internal technical teams to ensure their needs are front and center. Whether supporting live environments or collaborating with Design, Sales, and Service Management teams, you’ll help deliver top-tier service.
In ITIL processes, you’ll support technical requirements across the board and help drive our Service Strategy forward, from transition to full operation.
Who You Are
* Strong technical expertise in telecommunications products and services, with a focus on network infrastructure and customer-facing solutions
* Comprehensive understanding of customer service operations, with a strong focus on delivering exceptional user experiences
* Understanding of operational support functions, with emphasis on ITIL-aligned practices such as Incident Management and Problem Management
* Proven experience in supporting customers\' in-life technical requirements
* A recognised networking qualification such as TCP/IP
* Experience in legacy transmission technologies (PDH and SDH)
Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation. During the interview, rely on your own knowledge and skills to show who you really are — personality, creativity, and abilities. We’re looking for authenticity and can’t wait to get to know the real you.
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