Job description
Competitive salary with unlimited bonus potential
In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers.
Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
What will be your key responsibilities?
1. Ensuring profitability of foreign exchange bureau
2. Achieving given foreign exchange targets, including set KPI’s
3. Converting Hays Travel customers to purchase
4. Maximising individual and team sales of foreign exchange
5. Providing exceptional customer service at all times
6. Assisting with the day-to-day operation of the bureau
7. Increasing exposure of bureau and developing new business leads
8. Using social media to promote offers, generate customer engagement and sales leads
9. Maximising all opportunities by following foreign exchange sales structure
10. Monitoring local competition and managing rates and margins effectively on a daily basis
11. Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
12. Accurate cash reconciliation and banking
13. Responsible for minimising risk and mitigating errors
14. Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
15. Responsibility for security of the bureau
16. Willingness to participate in training appropriate to own development
17. Adhering to company policies and procedures
18. To undertake any other duties that may fall into the job criteria
19. To conform with all company policies and procedures, including health and safety
20. To treat all employees, customers and suppliers with dignity and respect
21. This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
What competencies we are looking for?
22. Good accuracy and numerical skills
23. Excellent administration and organisational skills
24. Effective communication service and customer service experience
25. Competent IT skills
What experience we are looking for?
26. Passionate about travel and tourism
27. Good sales/target experience
28. Customer focussed
29. Problem solving
30. Team player
31. Good organisational and time-management skills
32. Excellent communication skills