Pay Rate: £34,799
Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: Monday - Friday - day shifts - Flexibility is required to meet the needs of the business
Location: Heathrow TW6 2GA
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!
We're looking for a driven Performance First Line Manager to lead performance, engagement, and operational excellence in a fast-paced aviation environment.
A TYPICAL DAY MAY INVOLVE
* Drive team performance against KPIs, safety, and service targets
* Lead, coach, and develop your team through regular engagement and performance management
* Plan and support impactful engagement activities and site-wide events
* Coordinate key events such as Long Service Awards, World Food Day, and cultural initiatives
* Support performance reporting ensuring accuracy and actionable insight for customer
* Maintain compliance tools and contribute to operational forums
* Identify opportunities to improve efficiency and team performance
* Support investigations and ensure compliance with operational standards
* Maintain accurate documentation and support business continuity
THIS ROLE WOULD SUIT PEOPLE WHO
* Previous management experience within a fast‑paced, pressurised operational environment (aviation experience preferred)
* Strong people management and leadership skills, with the ability to engage, motivate, and develop teams
* Excellent communication and interpersonal skills, with confidence working across all levels
* Highly organised with the ability to manage multiple priorities in a dynamic operational setting
* Strong IT skills, including experience with operational systems and performance reporting tools
* Experience within the aviation or airline industry is advantageous
* Hold a valid UK driving license (essential)
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
* Be able to provide five years' address history
* Be able to provide five years' reference history (employment/education/benefit claim/character)
* Pass a pre‑employment Drug and Alcohol test
WHY JOIN US?
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
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