Summary
Location: Leeds, London, Manchester, Reading
Job Family: Digital & Technology
Job Type: Full Time
Posted Date: 15-Nov-2025
Ref #: 70396
Due to growth in the team, we have a great new opportunity for a Fraud Insight Manager to join the Fraud team. You'll lead a team of Fraud Insight Agents, running the delivery of consumer fraud insights and storytelling. The fraud types this role would focus on include identity, account takeover, network and other related fixed and mobile consumer frauds.
You will be a Manager within our Fraud Respond team which maintains three key delivery areas:
* Continuous Insights – delivery of fraud reporting, creation and maintenance of Tableau dashboards, development, decommissioning and maintenance of fraud insight databases and tooling.
* Proactive Insights – identification, monitoring and investigation of emerging fraud trends/MOs at scale, corroboration of identified threat intelligence and development and maintenance of monitoring rules and systems.
* Investigative Insights – responding to requests for fraud insight at pace, including live/evolving fraud events, facilitating and contributing to fraud hackathons when needed, assisting in further investigations (including prosecutions) as required.
You will lead our Investigative Insights squad, managing a team of 3 direct reports.
Responsibilities
As a Manager, you are responsible for managing and leading a team of direct reports within the Investigative Insights squad, including people management, leadership, skills development and review. You will also be responsible for operations management ensuring that work is delivered to the required standard, making decisions as required and providing technical reviews, and getting involved in the technical delivery itself.
Who we are
The UK’s fastest broadband network, the nation’s best-loved mobile brand and one of the UK’s biggest companies too. We put our customers first, making life simpler, smoother and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.
Our ways of working
We’re a flexible‑first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person – whether that’s team meetings, off‑sites, volunteering days, cross‑functional projects or away days – whenever it counts.
Accessible, inclusive and equitable for all
Equal opportunities employer – we’re working hard to remove bias and barriers for our people and candidates, building equity and inclusion into everything we do. We support and encourage you to be your authentic self throughout your application journey with us.
Must haves
* Extensive experience in fraud insight generation, including large/complex fraud data analysis and visualisations across fraud prevention, detection or response.
* Considerable experience in fraud investigations and working with stakeholders to facilitate outcomes (e.g., legal teams, law enforcement).
* Proven experience in managing and leading teams, demonstrating a growth mindset and adaptability when learning new technologies, systems and staying up‑to‑date with industry trends.
* Highly capable in project and stakeholder management, managing tight timelines for self and others across a range of small to large‑scale projects.
* Considerable experience and expertise in organisational storytelling, transforming data analysis into strategic, actionable and communicable insights both in written and oral form.
Other desired skills
* Proficiency in Excel, data visualisation tools (e.g., Tableau) and SQL.
* Understanding of and confidence in comprehending complex data system architectures.
* Experience with identity fraud, account takeover and/or network fraud.
* Understanding of basic agile principles.
What’s in it for you
We aim to create a culture that empowers everyone to bring the best versions of themselves to work each day. Working at Virgin Media O2, you get a bumper reward package bursting with benefits and loads of extras you can add if you’d like, designed to support you and your loved ones.
Next steps
Once you have submitted an application, if successful, the next steps are likely to include a personality profile assessment followed by a technical and competency‑based interview. We encourage you to apply as soon as possible; we may bring the closing date forward. If you’re offered a job, it will be conditional on the passing of background checks. All roles require a criminal record check and some may need a financial probity check. Your recruiter can provide more information if needed.
Thank you for your patience and interest in joining the Virgin Media O2 family.
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