Job Description
Make sure to apply with all the requested information, as laid out in the job overview below.
Team Leader- Housing
Location: Wakefield
* Contract: Temporary(could lead into a permanent contract)
* Accountable to: Service Manager
* Pay: £15.50 per hour
* Hours: 37.7
Role Purpose:The Team Leader supports the Service Manager in the day-to-day delivery of the service, manages staff, ensures high-quality support for clients, and contributes to achieving contractual performance targets.
Key Responsibilities
Leadership & Management
* Provide strong, effective leadership to the team and promote a positive, high-performing culture.
* Deliver regular supervision, support staff development, and coordinate recruitment for direct reports.
* Deputise for the Service Manager when required.
Service Delivery & Performance
* Ensure contractual KPIs and quality standards are met.
* Support effective budget management and ensure resources offer value for money.
* Ensure support planning, risk management, and safeguarding procedures are followed.
Client & Stakeholder Engagement
* Promote client involvement, co-production, volunteering, and training.
* Attend stakeholder meetings and maintain positive relationships with local partners.
* Investigate complaints following client policies and procedures.
Operations & Compliance
* Ensure health & safety requirements are met for both clients and staff.
* Maintain accurate information and produce reports using the organisation’s systems.
* Ensure rota coverage and continuity of service.
* Contribute to implementing service improvements and organisational change.
Person Specification
Experience
* Demonstrated success in leading teams within housing, homelessness, or vulnerable adult services.
* Previous experience as a senior housing officer would also be acceptable.
* Experience managing performance and supporting individuals to meet targets.
* Experience facilitating groups and delivering high-quality support services.
Knowledge & Skills
* Strong IT skills (Word, Excel, Outlook).
* Effective communication, interpersonal skills, and the ability to motivate others.
* Understanding of safeguarding and basic financial/budget awareness.
* Knowledge of housing legislation is desirable. xsngvjr
* Full UK driving licence and access to a vehicle.