Job Description
Job Title: Dynamics 365 Developer & Support Engineer (Lead)
Location: Hybrid - London (2 to 3 days on site)Salary: £87,000 per annum + benefitsContract Type: Permanent
Overview
We're recruiting a Dynamics 365 Developer & Support Engineer (Lead) to take ownership of the design, development, and support of Microsoft Dynamics 365 and Power Platform solutions.
This is a senior, hands-on role blending development leadership with day-to-day technical support. You'll shape solution design, drive integrations, and ensure robust, secure, and high-performing systems across a complex Microsoft ecosystem.
Key Responsibilities
Development
* Design, develop, and enhance Dynamics 365 CE applications aligned with best practice.
* Build and configure workflows, plugins, automations, and integrations across Power Platform (Power Apps, Power Automate, Dataverse, Power BI).
* Integrate Dynamics 365 with Azure Logic Apps, API Management, and other enterprise services.
* Implement and manage CI/CD pipelines and GIT version control.
* Collaborate closely with Product Managers and business users in an Agile SCRUM environment.
* Ensure quality assurance and compliance with OWASP Top 10 and security standards.
Support
* Provide 2nd and 3rd line support across Dynamics CRM applications.
* Manage incidents, service requests, and changes following ITIL processes.
* Monitor CRM performance and proactively resolve operational issues
Skills & Experience Required
Essential
* Proven technical expertise in Dynamics 365 CE configuration and customisation.
* Hands-on with Power Platform including Power Apps, Power Automate, Power BI, and Dataverse.
* Strong integration skills with Azure Logic Apps, REST/SOAP APIs, and KingswaySoft.
* Experience with CI/CD, DevOps, and GIT version control.
* Proficient in SQL, SSIS, and Azure Data Factory (ADF).
* Working knowledge of Agile/SCRUM and OWASP principles.
* Excellent stakeholder management, communication, and problem-solving skills.
Desirable
* Exposure to Copilot and AI-driven tools.
* ITIL certification or experience working in ITIL environments.
* Performance tuning and data migration expertise.
*Rates depend on experience and client requirements