About the Role
Do you enjoy helping customers, solving problems, and making sure clients have a positive experience? Then this could be the role for you.
As our Client Services Executive, you will support our portfolio of customers by providing first line support and assisting with onboarding, account set ups, and day to day customer queries.
You will work closely with our Marketing, Engineering, and Sales teams to ensure clients receive excellent service and get the most value from our platform and marketing services.
This role is all about building strong relationships, delivering a professional customer experience, and helping clients feel supported throughout their journey with us. You will play an important part in ensuring new clients are onboarded smoothly, support issues are resolved efficiently, and ongoing customer communication remains proactive and helpful.
You will also gain exposure to digital marketing services, automotive web platforms, and customer success processes, making this an ideal opportunity for someone looking to build a career within client services, digital platforms, or the automotive technology sector.
This role would suit someone who is organised, personable, eager to learn, and enjoys working in a fast paced environment where no two days are the same.
What You’ll Be Doing
* Providing first line support to clients using our platform and marketing services, ensuring queries are handled professionally and resolved in a timely manner
* Supporting the onboarding process for new clients, including website set ups, account configuration, user access, and coordinating launches with internal teams
* Assisting clients with day to day platform usage, helping them understand features, troubleshoot issues, and get the best value from our services
* Monitoring incoming support requests, triaging issues, and liaising with internal teams to ensure prompt resolution
* Maintaining accurate records of customer interactions, support tickets, onboarding progress, and account activity
* Helping to test and quality assure websites, platform updates, and marketing deliverables before they go live to clients
* Supporting the wider team with customer communication, reporting, renewals administration, and ongoing account maintenance
* Building positive working relationships with clients through regular communication, professionalism, and a proactive approach to support
* Gathering client feedback and sharing insights internally to help improve products, services, and customer experience
* Assisting with client training sessions, onboarding calls, and creating helpful support materials where required
* Working closely with the Sales team to ensure smooth handovers from new business into onboarding and ongoing support
* Supporting dealership and automotive group clients with website content updates, campaign requests, lead queries, and general account assistance
* Ensuring service levels and response times are maintained in line with company standards and client expectations
* Keeping up to date with platform developments, automotive industry trends, and digital marketing services offered by the business
What We’re Looking For
* Strong communication skills with the confidence to speak with clients professionally over phone, email, and video calls
* Excellent organisational skills with the ability to manage multiple tasks and prioritise workload effectively
* A positive and customer focused attitude with a genuine interest in delivering great service
* Comfortable working with digital platforms, websites, and online systems
* Strong attention to detail, particularly when handling website content, account set ups, and customer information
* Ability to problem solve and remain calm under pressure when dealing with support issues or client requests
* Good written communication skills using clear and professional UK English
* A willingness to learn about automotive websites, digital marketing services, and customer engagement tools
* Strong team player who works collaboratively across departments
* Competent using Microsoft Office and CRM or ticketing systems
* Ability to work from our Shoreham based office at least 2 days per week and commute by car
Desirable Skills (but not entirely essential)
* Previous experience in a customer service, client support, account coordination, or administrative role
* Experience working within automotive, digital marketing, SaaS, or agency environments
* Understanding of websites, digital marketing, SEO, PPC, or social media marketing
* Experience using customer support platforms, CRM systems, or project management tools
* Familiarity with dealership environments or automotive retail businesses
* Experience supporting onboarding or implementation processes for clients
* Basic understanding of website content management systems and digital platforms
Location & Working Pattern
As we mentioned before, this role is primarily office‑based at our Shoreham‑by‑Sea headquarters in West Sussex, with flexible working available.
* There are no public transport links
* Applicants must be able to drive and hold a valid UK driving licence
* A reasonable commuting distance to Shoreham is essential
* A dedicated on‑site parking space is included as part of the role
We are committed to in‑person collaboration and expect team members to attend the office minimum 2 days per week.
Equal opportunities
We're an equal opportunities employer and welcome applications from all suitably qualified candidates.
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