If you’ve got a property management background and you’re good with people, not just emails but proper, face-to-face conversations, this Resident Service Consultant role might be exactly what you’re after.
The position sits within a specialist Consultancy working across the Residential Property sector. It’s hands-on, people-focused and all about how you communicate, build trust and handle conversations that need a bit more care.
You’ll be based on-site anywhere in between Derby and Sheffield, within a retirement village, acting like a third party, speaking directly with residents and guiding them through changes to their lease agreements, particularly around service charges and payment structures.
This isn’t a back-office role. As a Resident Service Consultant, you’re the person residents turn to, answering questions, managing concerns and making sure everything is clear and handled properly.
The Package:
* £40,0000 (pro rata), employed contract through our client
* Initial 1-month – 3-month contract, huge potential for it to extend to 6 months and then go permanent.
* Opportunity to be part of a growing function scaling from 2 to 10 projects per year
* Exposure to major retirement living operators
* Pension scheme
Resident Service Consultant Role:
* Deliver on-site consultations with residents regarding lease variations
* Act as the main point of contact throughout the consultation process
* Manage resident expectations, questions and concerns professionally
* Support retirement operators through structured lease transition programmes
* Maintain accurate records of conversations and outcomes
* Work closely with internal teams to ensure smooth project delivery
The Person:
* Background in Property Management, Leasehold, or Residential sector preferred
* Immediately available or within 1-2 weeks' notice
* Flexible to commit to a contract over the next 3-6 months
* Comfortable working face-to-face with elderly or vulnerable residents
* Able to build trust quickly and manage expectations professionally
* Organised, reliable and able to manage a structured consultation process
* Willing to travel and stay on-site for project durations in between Derby and Sheffield