Overview
To carry out visits to those living in Temporary Accommodation throughout Powys and gather their views to determine what the homeless service does well, identify areas for improvement, and highlight issues that may affect a household’s ability to secure settled accommodation. Comprehensively gather the views of homeless clients currently in temporary accommodation regarding the quality of the homeless service provided.
Actively engage with homeless clients currently in temporary accommodation through a differentiated approach of home visits and telephone calls to maximise the breadth of service user feedback.
Contribute positively to the Council fulfilling its statutory duties with regard to homelessness, in full accordance with all relevant and current legislation and guidance.
Responsibilities
* Prepare performance reports, presentations and briefings for colleagues, Elected Members, service users and other stakeholders, and promote awareness of the service user feedback framework.
* Promptly raise any concerns with the relevant Interim Accommodation Officer identified during a home visit regarding homeless clients who may need specialist support and assistance to live independently and move on to appropriate permanent accommodation.
* Promptly inform the relevant Interim Accommodation Officer of any non-access in relation to planned home visits.
About you
* Excellent customer care attitude.
* Competent user of IT systems & packages.
* Excellent administrative and numeracy skills.
* Good written and oral skills.
What you will do
* Comprehensively gather the views of homeless clients currently in temporary accommodation regarding the quality of the homeless service provided.
* Actively engage with homeless clients currently in temporary accommodation through a differentiated approach of home visits and telephone calls to maximise the breadth of service user feedback.
* Prepare performance reports, presentations and briefings for other colleagues, Elected Members, service users and other stakeholders, as appropriate, and to promote awareness of the service user feedback framework.
* Promptly raise any concerns with the relevant Interim Accommodation Officer identified during a home visit regarding homeless clients who may need specialist support and assistance to help them to live independently and move on to appropriate permanent accommodation.
* Promptly inform the relevant Interim Accommodation Officer of any non-access in relation to planned home visits.
* Contribute positively to the Council fulfilling its statutory duties with regard to homelessness, in full accordance with all relevant and current legislation and guidance.
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