Customer Service Advisor* Brackmills Monday – Friday, 8:30am -17:00 Hourly Rate: £12.40 Temporary - PermanentOur ClientAre you seeking a dynamic opportunity within a supportive team environment in Northampton? We are actively seeking a Customer Service Advisor to join our esteemed client, a reputable car parts business. The ideal candidate will possess comprehensive knowledge of car parts and car care alongside a proven track record in customer service.Key Responsibilities
* Inbound Customer Calls: Demonstrate proficiency in handling incoming customer calls, providing timely and accurate assistance to address customer inquiries and concerns.
* Inquiry Resolution: Proactively engage with customers to resolve inquiries promptly and effectively, ensuring customer satisfaction and retention.
* Query Resolution: Utilise expert problem-solving skills to address and resolve customer queries, fostering positive customer experiences and brand loyalty.
* Order Processing: Efficiently process customer orders with meticulous attention to detail, ensuring accuracy and timeliness in order fulfilment.
* -Data Entry: Maintain precise records by accurately inputting customer data and order information into the company database, facilitating streamlined operations and data integrity.
Desired Candidate ...