JOB TITLE: Assistant Housekeeping Manager - Lodging Accommodation
JOB REFERENCE: AHM – LA 10/25
REPORTING TO: Housekeeping Manager – Lodging Accommodation
HOURS: Full-time 8am-4pm, 5 days out of 7, including weekend work
JOB LOCATION: Galgorm
SALARY: Discussed at interview stage
About the role:
We are delighted to announce an exciting opportunity for an Experienced Assistant House Keeping Manager to join our dynamic team. This position will act as a key support for the Housekeeping Manager – Lodging Accommodation and will provide further guidance and support to the existing Housekeeping department.
The successful candidate will assist in the responsibility for the lodging accommodation at the Resort, ensuring the quality is continuously upheld to an exceptional standard. Working closely with the Housekeeping Manager and Executive Housekeeping Manager the Assist Housekeeping Manager will assist in the responsibility for the day to day operational issues relating to Housekeeping while at the same time providing the highest quality services and experiences to all customers.
About The Role
Key Responsibilities:
* Assist in ensuring that Housekeeping is run efficiently on a day to day basis;
* Assist in making sure that all staff are well trained and managed;
* Ensure adequate staff cover at all times;
* Demonstrate a strong focus on the customer and on the quality of service;
* Establish strong working relationships and collaborate closely with colleagues to continually improve standards;
* Assist in overseeing the delivery of the turndown service and monitor, anticipate and react to customer needs on a continuous basis ensuring maximum guest satisfaction;
* Maintain professional and technical knowledge by tracking emerging trends in Housekeeping and explore potential opportunities to add value to the Resort;
* Ensure the quality and standard of the bedrooms are continuously upheld and improved to an exceptional standard;
* Effectively communicate skills with staff and managers at all levels;
* Assist in being responsible for training and developing staff;
* Ensure daily and weekly checklists are completed and the standard of work completed is exceptional;
* Assist with the management of staffing and rotas in a timely fashion to ensure adequate staff cover at all times;
* Exhibits a strong focus on the customer and on the quality of service;
* Demonstrates a very strong commitment to the Vision & Mission of the Resort, which is evident in his/her behaviour on a daily basis;
* Assisting in the overseeing and takes part in department appraisals. Builds action plan based on training needs identified in the same;
* Identifies and promotes solutions to problems rather than merely identifying problems;
* Demonstrates compliance with an interest in Health and Safety policy and procedures;
* Assisting with the overseeing of purchasing and ordering to ensure best price for the hotel and stock levels are correct in relation to the business;
* Motivates staff to achieve exceptional levels of customer service;
* Keeps up to date with industry trends and introduces new ideas to the department and has input into front office operation;
The person;
* Be able to demonstrate an ability to lead, motivate and inspire a team;
* Be performance driven and focused on implementing a culture of excellent customer service.
* A minimum of 3 years' experience in all aspects of Housekeeping;
* At least 1 year of supervisory experience;
* Previous experience managing a team of housekeeping employees through motivation, coaching and development.
Galgorm Collection are an Equal Opportunities Employer
We reserve the right to enhance the criteria to aid shortlisting. In the event that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Resort & Spa processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from the HR department please contact
Required Criteria
Skills Needed
About The Company
Roe Valley Resort
A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.
Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.
Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.
* 118 guest rooms and luxury suites
* 2 Self Catering Houses - The Lodge and The Cottage
* 18 hole parkland golf course and driving range
* Elemis spa perfect for a relaxing spa break
* Two award-winning restaurants and bars
* Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails
* Beautifully restored 18th century buildings
One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway
Where modern luxury meets traditional Irish charm and hospitality.
Company Culture
Galgorm Collection Resort
A luxurious retreat in the heart of Northern Ireland's countryside.
Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland's premier luxury resort, offering a blend of traditional elegance and modern indulgence.
Whether you're seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery.
* 125 elegantly designed guest rooms and suites
* Exclusive self-catering lodges, cottages, and shepherd huts
* Award-winning Thermal Spa Village, the largest in Ireland
* Signature treatments featuring Aromatherapy Associates and Gaia Skincare
* Three acclaimed restaurants offering gourmet and casual dining
* Chic cocktail and whiskey bars with extensive selections
* Championship golf course nearby, with bespoke golf packages
* Riverside hot tubs, saunas, and hydrotherapy pools
* Luxurious wedding and event venues with scenic backdrops
* Perfect base for exploring the Causeway Coast and Glens of Antrim
Where world-class relaxation meets authentic Irish hospitality.
Company Benefits
Join us, and embark on a fulfilling journey, not just as an employee but as a cherished member of the Galgorm Collection family.
Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Free parking or Discounted parking, Social Opportunities, Employee Recognition Scheme
Salary
Not disclosed