Routing & Geospatial Program Manager, ACES
Job ID: 2944577 | Amazon Commercial Services Pty Ltd
Amazon Logistics (AMZL) is seeking a Routing & Geospatial Program Manager to lead strategic, tactical, cross-functional, and technology projects within AMZL. The successful candidate will own projects related to last mile delivery, collaborating with AMZL ACES managers, Station Managers, and WW SMEs to ensure accuracy in planning and execution.
This role involves identifying, designing, and implementing process improvements to enhance customer delivery experiences. Responsibilities include scoping projects, developing processes, coordinating execution, and communicating progress, risks, and changes to senior management. Strong project management, cross-team coordination, and executive communication skills are essential.
Success in this role: The candidate should demonstrate strong project management skills, effective communication, self-motivation, passion, analytical thinking, and attention to detail. They will influence business decisions, support decision-making, and adapt to a dynamic environment. The role offers opportunities for innovation in last mile delivery strategies and program scaling mechanisms.
Key responsibilities:
* Manage Routing execution, coordinate with central operations, and report on progress.
* Serve as AU AMZL POC with channel partners and RaP tech for deep dives and actions.
* Coordinate with Tech for configuration execution and act as POC between Ops and Routing Tech.
* Drive process improvements impacting DPPH outcomes and scope continuous improvements.
* Oversee DPPH bridging activities via the PvA % mechanism in DBR/WBR.
* Resolve VOD/SDS escalations as AMZL POC.
* Maintain START Content/Wiki related to OTR productivity.
* Basic SQL knowledge required.
* Lead weekly review calls and daily escalation calls as needed.
* Perform additional duties related to future quality initiatives.
Basic Qualifications
- 2+ years of program or project management experience
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience with MS Access and SQL
- Ability to gather requirements and write clear, detailed requirement documents
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