Salary: £50,000 - 60,000 per year Requirements: Experienced in ITIL, ideally V4 Strong experience in service management and vendor governance Skilled in multi-supplier environments with excellent stakeholder engagement Responsibilities: Manage end-to-end service delivery and performance Monitor SLAs/KPIs and drive continuous improvement Build strong vendor relationships and handle escalations Lead governance forums and optimize contractual commitments Align processes and coordinate incident management Technologies: ITIL More: We are seeking an experienced IT Service Manager to lead our service delivery and vendor management in a hybrid role based in Warwick, where you will spend 2 days on-site each week. You will play a crucial role in our technology transformation by managing key managed service providers (MSPs) in an end-user environment where many IT services are outsourced. We offer a competitive salary of approximately £60,000 along with benefits. Join our team to shape supplier relationships and ensure optimal service performance, collaborating closely with our IT and business leadership. last updated 17 week of 2026