Assistant Store Manager – Meadowhall – Swatch
About the Company
Swatch Group is an international group of watchmakers and retail brands, founded in 1983. It supplies components, movements, and finished watches for 17 watch and jewelry brands, as well as its own retail brands Tourbillon and Hour Passion.
About the Role
Swatch, a global leader in the watch industry, is seeking a dedicated Assistant Store Manager to support our team and help drive store success. The role focuses on delivering exceptional customer experiences, supporting store operations, and motivating the team.
Responsibilities
* Train, supervise, and motivate employees to meet store goals.
* Plan, organize, and prioritize tasks for optimal team productivity.
* Develop team performance, focusing on conversion and customer service.
* Produce team rotas and monitor performance.
* Assist with performance management, training, and coaching.
* Help implement induction programs for new employees.
* Assist in training and developing the store team.
* Encourage completion of required E‑Learning.
* Ensure service standards align with Swatch guidelines.
* Open and close the store per company policies.
* Implement security procedures and manage stock.
* Maintain awareness of product security hot spots.
* Conduct stock checks and audits.
* Accurately report administration and stock control.
* Collate sales figures.
* Provide friendly, memorable customer service.
* Maintain product knowledge and assist with displays.
* Contribute to sales targets and deliver exceptional service.
* Reconcile tills daily and ensure secure cash handling.
* Handle transactions responsibly, including cash, cards, and international currency.
* Keep the store clean and presentable.
* Maintain health and safety standards and visual merchandising.
* Adhere to company policies and attend briefings.
* Communicate effectively at all levels.
* Present professionally and understand international customer customs.
* Attend Retail Managers Meetings in the absence of the Store Manager.
* Attend training and stay informed on new products.
* Deliver product knowledge to customers and train colleagues.
* Display products per company policies and maintain high presentation standards.
Professional Requirements
* Essential:
o Previous retail management experience.
o Passion to motivate, engage and raise morale.
o Creativity in ideas to increase footfall and conversion.
o Exceptional communication skills.
o Passion to develop colleagues with constructive feedback and knowledge sharing.
o Desire to provide exceptional customer service, exceeding expectations.
o Driven to improve conversion and meet KPIs.
o Commercial acumen, financially aware, understands profit contribution.
o Leadership through coaching, development, performance management.
o Strong interpersonal skills for good working relationships.
o Commitment to own development and that of the team.
o Self‑aware and acknowledges personal areas for improvement.
o Strong organisational and planning skills; ability to prioritise, delegate, meet deadlines.
o Initiative: generate ideas to meet targets and overcome obstacles.
o Flexibility to support team in working additional/different hours and locations.
* Preferred:
o Previous experience in retail and/or fashion accessories.
o Experience dealing with international customers.
o Ability to communicate in multiple languages.
o Previous experience providing training to colleagues.
o Experience and knowledge of Swatch and Flik Flak products.
o Languages: English and a second language desirable.
Job Location
Meadowhall Shopping Centre, Meadowhall, S9 1ES, Sheffield, United Kingdom.
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