Role: Rent Operations Manager
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Grade I - £44,711 - £47,754 per annum
Location: Harvey Road, NG8 3BB
We have an exciting opportunity for a talented individual to join us as a Rent Operations Manager. If you're looking for a new challenge, read on to learn more.
Working for Nottingham City Council offers great benefits, including competitive pay, generous leave entitlement, and access to a pension scheme. We foster an innovative, inclusive, and progressive work culture that supports everyone to excel.
We are seeking individuals who are innovative, driven, and committed to serving and improving Nottingham. If you're passionate about making a difference in our city, we want to hear from you.
For more information on the benefits offered to Nottingham City Council employees, please visit our benefits page.
About The Role
You will manage the recovery of unpaid rent, maximizing revenue to fund essential services within Nottingham City Council's Housing Services. Your responsibilities include managing the Income Team, setting and monitoring team and individual targets, and leading service delivery. You will develop robust procedures and performance standards, ensuring customers receive appropriate support, including benefit and debt advice.
About You
The ideal candidate will have:
* Management experience in a fast-paced, housing management or customer-facing environment dealing with complex issues and priorities.
* The ability to lead and motivate a team to achieve high performance.
* A positive, professional attitude focused on results.
* Knowledge of the legal framework relating to housing services and people management.
* Excellent communication, interpersonal, and presentation skills.
* Ability to make clear decisions on complex issues promptly.
Please ensure your CV and supporting documents clearly demonstrate how you meet the six requirements listed.
We support flexible working arrangements, including hybrid working, depending on the role. More details can be found on our additional information page for applicants.
Closing Date: 1st May 2025 (midnight). We encourage early applications as the advert may close before this date.
If you experience technical issues with your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home
By applying, you agree to our Terms & Conditions.
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