Overview
The Change Management team is looking for a Senior Change Analyst to support and deliver of an effective and industry best practice Change Management Service. Change Management owns the process which plans, controls, schedules, and implements changes across Vocalink live services and systems. The controls within the Change Management Process ensure that the risk and impact of changes are managed effectively in order that service availability is maintained and improved, in line with Business requirements.
Responsibilities
* Manage the day-to-day Vocalink Change Management Process activities to minimise risk and disruption to business services arising from change implementation.
* Deputise for the Change Manager in their absence, assuming full authority and responsibility for the Change Management Team.
* Monitor compliance with the overall Process, raise awareness and escalate issues to the Change Manager; ensure all exceptions to the Normal Change Process follow the agreed procedures.
* Organise, lead and facilitate key stakeholder meetings and workshops as required, including Change Review meetings and the Daily Change Advisory Board.
* Chair the Vocalink CAB and maintain the agenda and minutes; ensure the agenda fulfils the CAB Terms of Reference; represent Change Management at related meetings such as the Daily Operations Meeting and Weekend Working Meetings.
* Chair the internal Daily Vocalink/Mastercard Change Review Meeting; act as a point of contact for Vocalink impacting Mastercard changes.
* Maintain, review and distribute key components of the Change Process such as change constraints, approval matrices, CAB agenda and minutes, and the Forward Schedule of Change (FSC).
* Maintain the document set which provides a full description of the process and procedures for the Change Management Team and users of the Process.
* Produce daily and monthly reports; ensure that all components of the Change Process comply with internal and external audit standards.
Essential – Knowledge, Skills and Experience
* Experience within a Senior Change Management role.
* The ability to make judgments routinely and when under pressure, escalating to the Change Manager where necessary; must be able to handle any situation where risk to the live IT infrastructure is compromised.
* Experience of deputising for the Change Manager in their absence, assuming full authority and responsibility for the Change Management Team.
* Experience with Remedy or Helix as a Service Management Tool.
* Strong, proven reporting and analysis skills.
* Ability to work well autonomously, using own initiative; also able to work well with others and contribute to the team.
* Ability to organise own workload to facilitate BAU activities together with individual and team objectives; able to multitask and work under pressure with minimal supervision.
* Proven communication skills (verbal and written) including the ability to communicate confidently.
* Proven ability to facilitate and chair meetings, including the Change Advisory Board and Change Review Meetings.
* A reasonable understanding of technical infrastructure such as networks, servers, desktops, storage and applications.
* ITIL 4 Foundation Certificate.
* Understanding of the Financial Services Industry.
Desirable
* ITIL Change Management Practitioner Certificate.
* Understanding of the Vocalink processes and systems.
* Commercial understanding.
Corporate Security Responsibility
All Mastercard employees are responsible for information security. Access to Mastercard assets, information, and networks comes with inherent risk; all personnel must abide by Mastercard security policies and complete mandatory security trainings as required.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
Industries
* Financial Services, IT Services and IT Consulting, Technology, Information and Internet
#J-18808-Ljbffr