Overview
Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Be knowledgeable about customers and serving them with passion and pride, giving great natural service.
* Actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* Putting into practice the training received to ensure all work is done safely.
* Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
* Being knowledgeable about store performance, understanding the part you play and what is needed to deliver profit.
* Being yourself, living our values, making everyone feel welcome and always following our policies.
* Ensuring you clock in and out at the start and end of your shift to ensure you are paid accurately for the hours you work.
* Keeping yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age restricted products to all customers.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
* Working in a clean, tidy and organized manner with aisles kept clear of congestion.
* May be responsible for running the shift in the absence of the Shift Leader and Store Manager.
* Following all training to keep yourself, others and the store safe and legal.
* If applicable, duties may include day-to-day Post Office Local operations with required background checks.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. We offer a wide range of benefits as part of the Tesco Group, with a welcoming environment and opportunities for flexible working. For a full list of benefits, please visit the Careers Page.
Diversity & Inclusion
We’re proud to be an inclusive workplace. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
As a Disability Confident Leader, we’re committed to creating an accessible and supportive environment for all. For more information about accessibility support, please click here.
One Stop reserves the right to withdraw the vacancy before the closing date if a successful application is received early. We encourage you to apply soon.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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