Job Title: Customer Service Operative Location: Surrey - SM2 Salary: £25,667.20 per annum (after 3 months - £26,208) Sector: Gas Contractor 40hr week Shifts are 8-5 then 9-6, alternating. 1 Saturday per month. Please note with the Saturday shift, this is on a rota basis and CSO's cannot select which Saturday they will work This role is for a FULLTIME position, based in our call centre. As part of this role, you will be working within a team of skilled Customer Service operatives covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contract channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high quality service helping to resolve various queries and get it right first time. Main responsibilities: Achieve Exceptional standards of customer service and always deliver 'The Perfect Repair' Answer calls from customers, enginees and clients and facilitate appointments i line witrh the contract conditions. Plan engineers work Carry out diary management Book service appointments Approve engineers timesheets Monitor and action escalation reports Support the Gas department with administration tasks. Main pre-requisites * Must be able to work in a busy and high-pressured environment * Must be able to handle challenging calls and remain calm under pressure * Excellent communication skills at all levels (both written and verbal) * Previous experience in a customer service/call centre role preferred * Gas/Home maintenance experience preferred, but not essential * Exceptional customer service skills * Understanding delivery of best value and continuous improvement * Good organisational skills * Demonstrate initiative and a good work ethic * Openness to learning Benefits of working for us * Established in 1966 we now employ over 400 members of staff, yet remain a family run business, with strong family values * Enviable reputation for high staff retention rates * Role specific training and development * Equal opportunities employer, with a culture to promote from within * Mental Health awareness and resources * We promote cycle schemes to encourage healthier lifestyles * Yearly annual leave increase after 5 years of service * Open door policy * Living Wage employer * Members of the 5% club If you feel as so this CUSTOMER SERVICE OPERATIVE ROLE is for you - please email your CV directly to: