Job overview
We are looking for a highly motivated and enthusiastic person to join our Patient Flow Administrator team.
This is a busy, fast paced post that will require problem solving skills and thinking outside of the box. Providing day to day support for the Patient Flow Practitioners in the bed office.
The shift pattern is 08:00 - 21:00 - Monday to Friday based at York Hospital
Main duties of the job
1. To work with the Patient Flow Practitioner (PFP) and be a point of contact Monday to Friday for bed capacity issues on site (to work within a team on a rotational basis). To proactively support the discharge process and liaise with PTS service for ‘on day’ discharges.
2. To provide admin support for the PFP’s.
3. To provide training and troubleshooting with staff members using different computer systems used in the Trust; Safecare, Health roster, CPD, PTS booking system.
Working for our organisation
To find out more about what it is like to work for our Trust please visit the following link:
Our benefits
We offer a range of benefits to support our staff including:
4. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
5. 27 days holiday rising to 33 days (depending on NHS Trust service)
6. A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
7. A variety of different types of paid and unpaid leave covering emergency and planned leave
8. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
9. NHS Car Lease scheme and Cycle to Work scheme
10. An extensive range of learning and development opportunities
11. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
12. For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education and Qualfications
Essential criteria
13. Educated to GCSE Level or equivalent. English at C or above – or equivalent qualification/demonstrable experience
14. NVQ level 3 or equivalent
Desirable criteria
15. RSAII
16. ECDL
Experience & Knowledge Required
Essential criteria
17. Minimum of 12 months relevant NHS administration experience
18. Experience of healthcare related computer systems i.e. Microsoft office
Desirable criteria
19. Previous experience of working within hospital clerical environment
Skills & Attributes
Essential criteria
20. Ability to understand and manage change processes.
21. Work independently
22. Good team worker with the drive to work with others to develop services.
23. Prioritise own workload effectively
24. Ability to negotiate, persuade and influence others effectively
25. Reporting and analysis skills
Aptitude & Personal Qualities
Essential criteria
26. Problem solver
Values, Drivers & Motivators
Essential criteria
27. Ability to demonstrate our organisational values and behaviours